6 Replies Latest reply on Apr 3, 2016 2:22 AM by Peter Grainge

    Problem installing Robohelp 2015 trial version

    rosag26723886

      Hello,

       

      when trying to install the Robohelp 2015 trial version, I get a message saying that installation of interface was insuccessful as it is impossible to register the configuration panel (original message in French: Echec de l'installation de l'interface - Akamai Net Session: Impossible d'enregistrer le panneau de configuration).

      After I download the exe, installation does not start automatically, so I wait 5-6 minutes to make sure download is complete (about 10MB) and then I double-click to execute the exe. Installation seems to start OK, but then it is interrupted and I view the previously described error message.

      I am installing on Windows 7.

       

      Thank you in advance for your help,

       

      Rosa