Unable to get Flash to play streaming video smoothly. Tried most common fixes with no successes.

[StarrLion]

OS is windows 8.1 or 7  I have tried both.  Does it on both.

Flash 20.0.0.286

Chrome with auto update.  FireFox did do a better job at first.  Then it got worse then Chrome.

10 MPS on download speeds.

Checked and unchecked hardware acceleration.  No effect.

Tired increasing the web site data.  No effect.

Tried 4 different computers thinking they was to small to run Flash smoothly.  No effect.

Been doing this over 2 years saving up money to get another computer to only find out it was not the problem hardware wise.

3 AMD and latest Intel I5 3.5 8gigs of ram.

Computer is dedicated to only doing videos.  No other background programs installed.  Just the OS and its updates. Drivers for MB 

2 Different monitors.  First was a plasma,  second is a Vizio.  Same problem

Screen resolution does not matter.  Nor does play back resolution.

Hulu.  Be nice to watch Hulu.  The app in the TV plays Hulu fine.  It is just a crappy app.  Crashes alot.  But the video is smooth!!!

Watching a show,  when it pans it stutters,  when it zooms is stutters.  Watch the news.  The bottom ticker stutters.

I can play a DVD,  fine

Videos that are not Flash play fine.

So.....  Any Thoughts would be really nice.  Really really nice.

Thanks

[Kratika Agarwal]

Hi,

could you please share the video URL for which the issue occurs.

What is the flash player version are you using?

click on check now button on below page :

Flash Player Help

Thanks

[StarrLion]

Thanks for replying.

Any website that uses flash.  Hulu, HBO go.  Foxnews.

Flash 20.0.0.286

I even tried Ubuntu to see if windows was the problem.

Still the same.  Little better.  Not much though.

[jeromiec83223024]

How are the computers connected to the Internet?  Are you using wireless, ethernet or something else?

Hulu in particular is problematic because they don't use hardware acceleration for video.  All of the video is processed on the system CPU, which can be processor intensive.  You should be able to fire up task manager and see if there's CPU contention in play.  If the CPU is hitting 100%, then you're experiencing CPU contention.  The machine can't keep up with the processing required to render the video stream.  If not, then I'd look at the network.  If you're on wireless, I'd plug the thing into the router by ethernet.  If the performance is still bad, plug it directly into the cable/dsl/whatever modem.  If it's still bad, try a second ethernet cable just in case.

Do you have the same problem with things like 4K videos on Youtube?  Those are HTML5 and should leverage hardware acceleration.  Searching for 4K test video should find something reasonable.  Here's one of some first-person shooter in 4K: 4K UHD Test Video - YouTube‌  if so, what does "Stats for nerds" look like in the right-click context menu? Youtube has nice metrics.

[StarrLion]

Thanks for the reply.

net connection is DSL 10mps tested.  Wired or wireless to computer does not matter.  I have done a stand alone connection also.

The computer cpu is less then 20%  More then enough to do this. 8gigs of ram on mb.

Testing your 4k youtube videos play fine.  No lagging.  No stuttering.  I played many on there. 

The stats, dropped frames 30/9034.  Dash yes 248/251,  Res 1920x1080

Thanks

[jeromiec83223024]

Yeah, those stats look great.

I'd like to try and reproduce it on my end.  It would be great if you could give me the output of the DirectX diagnostic tool (dxdiag). It includes a detailed inventory of hardware and drivers that should help me track down a comparable machine.

The output from chrome://gpu would also be really interesting.

If you haven't tried it, the 64-bit Firefox Beta for Windows is way better than the 32-bit version, at least when you're talking about Flash Player.

Mozilla Firefox Web Browser — Download Firefox Beta in your language — Mozilla‌

[StarrLion]

The system is Ubuntu right now.  I was seeing if it did better then windows.

FireFox is 44.  This is a 64 bit system.

Chrome seems to do better on this system. 

Graphics Feature Status

Canvas: Software only, hardware acceleration unavailable

Flash: Hardware accelerated

Flash Stage3D: Hardware accelerated

Flash Stage3D Baseline profile: Hardware accelerated

Compositing: Hardware accelerated

Multiple Raster Threads: Enabled

Rasterization: Software only. Hardware acceleration disabled

Video Decode: Software only, hardware acceleration unavailable

Video Encode: Hardware accelerated

WebGL: Hardware accelerated

Driver Bug Workarounds

clear_uniforms_before_first_program_use

count_all_in_varyings_packing

disable_post_sub_buffers_for_onscreen_surfaces

disable_texture_storage

scalarize_vec_and_mat_constructor_args

Problems Detected

Accelerated 2d canvas is unstable in Linux at the moment

Disabled Features: accelerated_2d_canvas

Accelerated video decode is unavailable on Linux: 137247

Disabled Features: accelerated_video_decode

EXT_occlusion_query appears to be buggy with Intel GPUs on Linux

Clear uniforms before first program use on all platforms: 124764, 349137

Applied Workarounds: clear_uniforms_before_first_program_use

Mesa drivers in Linux handle varyings without static use incorrectly: 333885

Applied Workarounds: count_all_in_varyings_packing

Disable partial swaps on linux drivers: 339493

Applied Workarounds: disable_post_sub_buffers_for_onscreen_surfaces

Always rewrite vec/mat constructors to be consistent: 398694

Applied Workarounds: scalarize_vec_and_mat_constructor_args

Linux Mesa drivers crash on glTexSubImage2D() to texture storage bound to FBO: 521904

Applied Workarounds: disable_texture_storage

Accelerated rasterization has been disabled, either via about:flags or command line.

Disabled Features: rasterization

GpuMemoryBuffer Status

ATC Software only

ATCIA Software only

DXT1 Software only

DXT5 Software only

ETC1 Software only

R_8 Software only

RGBA_4444 Software only

RGBX_8888 Software only

RGBA_8888 Software only

BGRX_8888 Software only

BGRA_8888 Software only

YUV_420 Software only

YUV_420_BIPLANAR Software only

UYVY_422 Software only

Version Information

Data exported 2/14/2016, 5:01:06 PM

Chrome version Chrome/48.0.2564.103

Operating system Linux 3.19.0-49-generic

Software rendering list version 10.16

Driver bug list version 8.32

ANGLE commit id 5576734a46f8

2D graphics backend Skia

Command Line Args --flag-switches-begin --flag-switches-end

Driver Information

Initialization time 74

In-process GPU false

Sandboxed true

GPU0 VENDOR = 0x8086, DEVICE= 0x0412

Optimus false

AMD switchable false

Driver vendor Mesa

Driver version 10.5.9

Driver date

Pixel shader version 1.30

Vertex shader version 1.30

Max. MSAA samples 8

Machine model name

Machine model version

GL_VENDOR Intel Open Source Technology Center

GL_RENDERER Mesa DRI Intel(R) Haswell Desktop

GL_VERSION 3.0 Mesa 10.5.9

GL_EXTENSIONS GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_color_buffer_float GL_ARB_compressed_texture_pixel_storage GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_conservative_depth GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_get_program_binary GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multisample GL_ARB_multitexture GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_packing GL_ARB_shading_language_420pack GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirrored_repeat GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rgb10_a2ui GL_ARB_texture_rg GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_texture GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_gpu_program_parameters GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_object GL_EXT_texture GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_EXT_vertex_array GL_OES_EGL_image GL_OES_read_format GL_KHR_debug GL_KHR_context_flush_control GL_3DFX_texture_compression_FXT1 GL_AMD_conservative_depth GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_trinary_minmax GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_vertex_array_object GL_ATI_blend_equation_separate GL_ATI_draw_buffers GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_IBM_multimode_draw_arrays GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_INGR_blend_func_separate GL_MESA_pack_invert GL_MESA_texture_signed_rgba GL_MESA_window_pos GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_light_max_exponent GL_NV_packed_depth_stencil GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_env_combine4 GL_NV_texture_rectangle GL_S3_s3tc GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays

Disabled Extensions GL_ARB_occlusion_query GL_ARB_occlusion_query2

Window system binding vendor SGI

Window system binding version 1.4

Window system binding extensions GLX_ARB_create_context GLX_ARB_create_context_profile GLX_ARB_create_context_robustness GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_multisample GLX_EXT_create_context_es2_profile GLX_EXT_framebuffer_sRGB GLX_EXT_import_context GLX_EXT_texture_from_pixmap GLX_EXT_visual_info GLX_EXT_visual_rating GLX_MESA_copy_sub_buffer GLX_OML_swap_method GLX_SGI_swap_control GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_INTEL_swap_event

Window manager Compiz

XDG_CURRENT_DESKTOP Unity

GDMSESSION ubuntu

Compositing manager Yes

Direct rendering Yes

Reset notification strategy 0x8252

GPU process crash count 0

DirX

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created = 2016-02-05 16:33:09

filesystem = ext4

lastmountpoint = /

modified = 2016-02-05 17:30:45

mount.fstype = ext4

mount.options = rw,relatime,errors=remount-ro,data=ordered

mounted = 2016-02-05 17:30:45

state = mounted

id:

volume:1

description: Extended partition

physical id:

2

bus info:

scsi@1:0.0.0,2

logical name:

/dev/sda2

size: 8067MiB

capacity: 8067MiB

capabilities: primary extended partitioned partitioned:extended

id:

logicalvolume

description: Linux swap / Solaris partition

physical id:

5

logical name:

/dev/sda5

capacity: 8067MiB

capabilities: nofs

id:

power

description: To Be Filled By O.E.M.

product: To Be Filled By O.E.M.

vendor: To Be Filled By O.E.M.

physical id:

1

version: To Be Filled By O.E.M.

serial: To Be Filled By O.E.M.

capacity: 32768mWh

id:

network

description: Wireless interface

physical id:

2

bus info:

usb@1:3

logical name:

wlan0

serial: 64:66:b3:19:5e:5c

capabilities: ethernet physical wireless

configuration:

broadcast = yes

driver = ath9k_htc

driverversion = 3.19.0-49-generic

firmware = 1.3

ip = 192.168.254.33

link = yes

multicast = yes

wireless = IEEE 802.11bgn

[jeromiec83223024]

Yeah, we don't do hardware acceleration on NPAPI Linux at this point.  We do get it on PPAPI Linux, which is why Chrome performs better.  We stopped working on NPAPI Linux (aside from security patches) several years ago, so you're also getting the benefit of a few years of active Flash development on Chrome.  You're at Flash Player 20 on PPAPI vs. Flash Player 11.2 on NPAPI.