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paid for lightroom now says incompatible with my software

New Here ,
Feb 05, 2016 Feb 05, 2016

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Lightroom accepted my credit card details and won't give a licence number because is says it is incompatible with my software.I have been using it for a month with no problems on the free trial offer. What a crock of  rubbish - help!

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Community Expert ,
Feb 05, 2016 Feb 05, 2016

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Which version of Lightroom exactly? 6 or CC?

Which operating system are you running?

says it is incompatible with my software.

What's the exact error message?

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