0 Replies Latest reply on Feb 6, 2016 5:47 PM by fishermanbooboos

    lightroom mobile says trial and RAW images not porting to LR Mobile

    fishermanbooboos Level 1

      I am an educator and recently upgraded to an LR CC account from LR3.  I added LR mobile to my iPad.  When I load LR mobile it says I am on a trial period even though I am not.  I believe this is causing a secondary problem I am having.  RAW images are not appearing in my LR Mobile app even though I have just imported them using the connection kit and my SD card.  I can see the jpeg renderings created by the photo app, just not the image with the "RAW" designation in LR Mobile.  I double checked shooting with RAW + JPEG modes and those import just fine.  I verified this workflow on my brother-in-laws iPad pro and his works perfectly fine.  Please advise and thanks for the help.

       

      A confused confused man.