I have created an adobe account and I am currently trying to install creative cloud to be able to try the free trial of photoshop and lightroom however I can get as far as the verification email process and adobe is sending the email to my nephews email a

[tinay43184054]

I have created an adobe account and I am current trying to install creative cloud to be able to try the free trial of photoshop and lightroom, however I can only get as far as the verification email process and adobe is sending the email to my nephews hotmail email which is not associated with this account at all.  He has used my iMac back in November but I only created this adobe account this week.  His email address is not associated with this account in anyway...... help.  I really need to try out photoshop and lightroom and don't want to purchase the monthly plan in case the same problems happens.  Many thanks in advance.

[Ned Murphy]

Have your nephew forward the emails to you.

[tinay43184054]

hi thanks for the reply i did think of that but was concerned that there would be problems downloading the product when i purchases it?  sorry if that sounds stupid, lol

[John T Smith · Accepted solution]

>He has used my iMac back in November

What you MAY need to do is have him sign OUT of the Cloud on your computer, uninstall and clean away everything Adobe, and then you sign in with your account

Sign out of BOTH accounts... Uninstall... run the Cleaner...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to YOUR account... Reinstall