1 Reply Latest reply on Feb 7, 2016 8:49 PM by Mohit Goyal

    Lightroom6 not working on windows 8 comp

    heathers83644939

      I paid for and installed lightroom 6 on my computer yesterday. I have windows 8 and what it is doing is when start up of lightroom 6 is happening, it doesn't respond and closes the program. It will not let me do anything on lightroom at all. I am not a tech savvy person so I have no idea how to fix this. Anyone have any suggestions?

        • 1. Re: Lightroom6 not working on windows 8 comp
          Mohit Goyal Adobe Employee (Admin)

          Hi heathers,

           

          Go to Location :  C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs

          rename the "Lightroom 6 Preferences.agprefs" to " Lightroom 6 Preferences.agprefs.old"

          Launch Lightroom.

           

          If the above step doesn't work, then disable the Graphics Processor from the Device Manager and then launch Lightroom.

           

          Regards,

          Mohit