I'm being charged for something I haven't been able to use.

[dennyc44440393]

Today I received an email saying that my monthly payment didn't go thru. I didn't even know that I was being charged for an account because when I open Photoshop or Lightroom I get the window that says my trial period has ended. So I have not even been able to use either of these products and still I have been paying a monthly fee.

[John Waller]

Have you tried these steps? Particularly Solutions #3 and #4.

Adobe Creative Cloud apps revert to trial mode after CC 2015 update

[Ratandeep Arora]

Hi Denny,

It seems that you have Adobe Creative Cloud Photography plan. You can follow the article: Solve common Adobe Creative Cloud activation (sign-in) and deactivation (sign-out) issues or error m... to get your Adobe activation issues fixed.

Let us know if it works or not.

Thanks,
Ratandeep Arora