I'm having some trouble with the payment details for my creative cloud account. I've already checked and there is no problem with the credit card. I've tried another credit card and it is also denied. The address also seems to be rejected, although it remains the same. Could you please resolve this issue quickly as I need these programs urgently?
You can change/edit your credit card details, here's a link that explains what to do:
If you are still unable to do it, suggest for you to call support.
It still doesn't work. It gives me two messages:
"There is a problem with the card information entered here. Please enter a different card or contact your bank."
and this one when I enter another credit card
"We are unable to approve your transaction. Please try submitting the details again."
What is the number that I can call? Is there a Portuguese call support?
Olá! Sim existe um número de suporte em Português,
Portugal - 800-206-708
Brasil - 0800 8921704