2 Replies Latest reply on Feb 8, 2016 12:05 PM by franziskaa2084866

    not able to erase Authorization

    franziska.asplund

      Hi

      I can not erase my Computer Authorization on Adobe Digital Edition. It tells: Unable to eraye aouthorization_please try later.

      Wat does that mean?

        • 1. Re: not able to erase Authorization
          cselhost Level 2

          Hi Franziska,

           

          You need to manually delete the activation file and then resign in. Please follow these steps:

           

          You must have administration authority.


          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

           

          Search for the following folder:
          HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

           

          The 'Activation' folder can be entirely deleted.

           

          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


          ~/Library/Application Support/Adobe/Digital Editions/

           

          Delete the activation.dat file within the 'Digital Editions' folder.

           

          Restart ADE and it should be deactivated at this point. You should be good to sign back in.

          • 2. Re: not able to erase Authorization
            franziskaa2084866

            Thank you VERY much. After 4h spent in different Adobe support groups - you have

            solved the problem for me. You made my day!!!!!!