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I have a Creative Cloud ID and purchase Photoshop but it won't let me use it on a different computer, it says trail expired. Help?

New Here ,
Feb 09, 2016 Feb 09, 2016

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I bought Creative Cloud with Lightroom and Photoshop and use it on my laptop. Now I have downloaded on my desktop computer and it is telling me that the trail expired and I need to purchase photoshop, but I have purchased it. Do I not get two downloads? How can I get this work? Can anyone help?

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Adobe Employee , Feb 09, 2016 Feb 09, 2016

H,

As you have a Photography Plan purchased, you can install and activate CC Products on 2 computers with 1 Adobe ID (Email) but can use it only one 1 computer at a given point of time (not on both at the same time).

If you are getting a pop-up as ""Trial has expired"" while launching the products, please click on ""License the Software"" below and on the next page sign-in with your Adobe ID (Email) and that will activate the products on your new computer.

Thank you.

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Adobe Employee ,
Feb 09, 2016 Feb 09, 2016

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H,

As you have a Photography Plan purchased, you can install and activate CC Products on 2 computers with 1 Adobe ID (Email) but can use it only one 1 computer at a given point of time (not on both at the same time).

If you are getting a pop-up as ""Trial has expired"" while launching the products, please click on ""License the Software"" below and on the next page sign-in with your Adobe ID (Email) and that will activate the products on your new computer.

Thank you.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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