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UGH! Can ANYONE help me???

Community Beginner ,
Feb 09, 2016 Feb 09, 2016

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I have been trying for about 6 hours to locate the serial numbers for my CS5 purchase.  I have 20 out of 24 numbers and have spoken to 6 different people who have given me different answers and NO ONE has been able to assist me in retrieving my serial number.  Is there anyone lout there who can help me.  When I go to Help - System Info - I am only provided 20 numbers.  Although, in Lightroom I can retrieve the entire serial number.  I have my Order # as I assume that this will help locate the information I am looking for.

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Community Expert ,
Feb 09, 2016 Feb 09, 2016

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Community Beginner ,
Feb 09, 2016 Feb 09, 2016

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I know where to check for them.  However, neither my Lightroom nor CS5 show in my account.  Next solution?

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Community Expert ,
Feb 09, 2016 Feb 09, 2016

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Contact Customer care with your proof of purchase and see if they can help.

The reason the last four number are omitted is to prevent others from accessing your serial number.

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Community Beginner ,
Feb 09, 2016 Feb 09, 2016

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I have spoken to 6 different people and NO ONE has been able to help me.  The last one referred me to this forum.  So much for spending 1,000 on their products.  Customer Service SUCKS!!

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Community Expert ,
Feb 09, 2016 Feb 09, 2016

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