2 Replies Latest reply on Feb 15, 2016 3:44 AM by daniell27059907

    Android reader: upload stuck by absent file

    daniell27059907

      The automatic upload of files from my Android device is stuck since more than a month, due to a missing file. Not knowing that a modified file was in the queue for upload to the cloud, I deleted it from my cloud account using a web browser. Now, the file is blocking the queue of uploads and I can't delete it (there is no grey 'X' for that file. Every once in a while I get an error message telling me the file does not exist.

       

      I have tried clearing the queue, but the only effect of that is that all other files are deleted. I have also tried deleting the local Android file, but the problem remains.

       

      Does anyone have any tips on how to get rid of this file from the queue?

       

      /Daniel

        • 1. Re: Android reader: upload stuck by absent file
          KhanMehwish Adobe Employee

          Hello,

           

          We could not reproduce the issue that you reported. Once you remove the file from the web-browser, it should automatically be removed from the queue and should not appear in the Outbox either. It appears that the modifies file was a Document Cloud file and 'Mobile Link' is turned 'ON' on your device. Please confirm if my assumptions are correct. Could you also provide us a screenshot of the Outbox tab so that it gives us a better idea of the issue?

           

          Thanks,

          Adobe Acrobat Team

          • 2. Re: Android reader: upload stuck by absent file
            daniell27059907 Level 1

            Yes, the modified file is in my cloud and it was from the cloud I inadvertently deleted it, before it synced. Here's what the outbox looks, with the blocking file at the bottom. (Unfortunately in Swedish, but it should be clear any way, I hope?)

            acrobat_outbox.jpg

            Uploads of new files still works, but modified files are stuck in the queue, as you can see above.

             

            /Daniel