I installed Adobe Cloud and when I open it, a doted circle keeps running and I do not see how to install any applications. I have reinstalled Adobe Cloud twice and it happens again.

[mneirae]

I installed Adobe Cloud and when I open it, a doted circle keeps running and I do not see how to install any applications. I have reinstalled Adobe Cloud twice and it happens again.

Can you help me?

[hans-g.]

Hello,

Adobe has prepared this hint at https://helpx.adobe.com/creative-cloud/kb/files-panel-spinner.html >>>

Solution    

Try the solutions below to troubleshoot the issue.

Solution 1

Hold down Ctrl key while pressing 'Quit' button under Preferences. This step kills all the CCDA-related processes together such as Adobe Desktop Service, CoreSync, etc.

Solution 2

Uninstall the Creative Cloud Desktop Application using the uninstaller available at

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html, and then reinstall.

Note:

No restart of Windows or MAC is required.

Hans-Günter

[mneirae]

Thank you Hans, but I had no luck.

I've done both solutions and the spinning progress wheel is still there.

Kind regards

[Govardhan.V]

Windows or Mac ?

[mneirae]

Windows 10

[Govardhan.V]

Follow below steps and check once.

Step 1)

End all Adobe related tasks like Creative Cloud , CoreSync , AAMupdater.....etc from Task Manager.

Step 2)

Disable Firewall temporarily ( Optional step )

Step 3)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app , Sign in and check.

Still same?? or already tried let us know

[mneirae]

Still the same. No luck.

[Govardhan.V]

1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.

2)Copy the hosts file to Desktop and open the same with notepad.

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

[mneirae]

I don't see any Adobe related entries.

[Govardhan.V · Accepted solution]

Try below steps once :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Disable Firewall Temporarily.  [ Optional ]

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Note:

For Personal Internet connection only, make sure , Automatic Proxy settings detect is ON.

[mneirae]

Thank you so much Brucgovn, I finally got it.