Help page regarding error -60 needs updating

[masons91869855]

Error -60 when trying to download Adobe applications

This page is not helpful. I got error -60 trying to install Photoshop CC 2015 from the CC app. The suggested fix is to download a trial. Downloading a trial just downloads the CC app, which apparently can't download Photoshop. My fix? Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools this crazy whackadoo backdoor fix. Not even the latest version, so I just wasted a few hours.

[Bani Verma · Accepted solution]

Hi masons91869855,

Thank you for sharing the information.

Hope everything is working fine now.

Also if you can help us with the error log file it would be really helpful.

We need the install.log file.

Navigate to the log files in one of the following folder :

Mac OS: /Library/Logs/Adobe/Installers/

C:\Program Files (x86)\Common Files\Adobe\Installers\

The log file name includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.

You can use WIN RAR to extract the 7z or gz file :

WINDOWS : http://www.rarlab.com/rar/winrar-x64-531.exe

MAC : WinRAR download and support: Post-Download

Once uncompressed, the log file is a plain text file, Open the .log file using  TextEdit (Mac OS) and Notepad (Win OS)

Copy and Paste that SUMMARY section in here so that we can check the errors.

Let us know if this helps.