1 Reply Latest reply on Dec 20, 2016 8:01 AM by EvilBugQueen1

    Image won't download after being licensed.

    gwenaxe

      I was downloading 2 licensed images but only 1 came through. I've tried saving #83747960 to my computer several times without a successful result. The screen flashes that the image has been saved, but nothing appears in my computer downloads. Any suggestions?

        • 1. Re: Image won't download after being licensed.
          EvilBugQueen1 Adobe Employee

          Hi GA,

           

          If you are downloading from your browser, make sure that you don't have pop-up blockers turned on and clear your browser history/cookies/cache. Restart your browser and sign into the Adobe Stock website. Click on your name and choose License History. Click on the ID# link for the image you want to download. Don't click on the "License Again" button, that will prompt you to purchase the image a second time. Click the arrow in the image details and you can download or open the image a Creative Cloud program.

          Screen Shot 2016-12-20 at 07.47.26.png

           

          EBQ