2 Replies Latest reply on Feb 11, 2016 6:20 PM by nickgreen4

    Adobe Premiere Elements 14 keeps crashing... was fine with Elements 13.


      I had Adobe Premiere Elements 13 on my new computer (since it didn't work well on the old one) and it worked perfectly fine. Then I decided to upgrade and buy Adobe Premiere Elements 14 and It keeps lagging and crashing just like it used to when I had Elements 13 on my old computer. Here is the crash report :

      Faulting application name: Adobe Premiere Elements.exe, version:, time stamp: 0x5666c358

      Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x56540c3b

      Exception code: 0xc0000005

      Fault offset: 0x00000000000a8617

      Faulting process id: 0x1a98

      Faulting application start time: 0x01d1644762f2267c

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 14\Adobe Premiere Elements.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

      Report Id: 71f19e88-7a97-4c72-b3ed-7446789ee5cf

      Faulting package full name:

      Faulting package-relative application ID:

      Can anyone give me a solution?