2 Replies Latest reply on Feb 11, 2016 6:02 AM by c_wigginton

    Frequent Hanging of Coldfusion 11

    BikashK.NPC Level 1

      Hi,

       

      We are getting frequent hanging issue of Coldfusion 11 on Windows Server 2008 R2 Enterprise. In this case we are unable to track down the root cause of the problem to address it.

      Currently we need to manually restart Coldfusion 11 service in such situation and in some cases when the service fails to restart, machine need to be restarted.

      Coldfusion 11 is installed in integrated way with IIS. At the time when Coldfusion service gets hanged, all other IIS applications are running smooth without any trouble. During hanged state, request to Coldfusion pages either die out after a while or gets an error message like services not available.

       

      We need help in tracking down the root cause and to address it.

       

      Recent error log is as follows. At this time, service was restarted manually from Windows Services. There are no relevant logs prior to service hanging or during the time when service was hanged.

       

      Windows Application Log:

      Time: 11-02-2016 10:29:12

      Event ID: 263

      Level: Error

      Source: Coldfusion 11 Application Server

      Details:

       

      The description for Event ID 263 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      ColdFusion 11 Application Server

      6204

       

      the message resource is present but the message is not found in the string/message table

       

       

       

       

      Windows Application Log:

      Time: 11-02-2016 10:29:12

      Event ID: 257

      Level: Error

      Source: Coldfusion 11 Application Server

      Details:

       

      The description for Event ID 257 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      ColdFusion 11 Application Server

       

      the message resource is present but the message is not found in the string/message table

       

       

       

       

      Windows Application Log:

      Time: 11-02-2016 10:30:49

      Event ID: 3

      Level: Information

      Source: Coldfusion 11 Application Server

      Details:

      The description for Event ID 3 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      ColdFusion 11 Application Server

      10960

       

      the message resource is present but the message is not found in the string/message table

       

       

       

       

      Windows System Log:

      Time: 11-02-2016 10:29:12

      Event ID: 7036

      Level: Information

      Source: Service Control Manager

      Details:

      The ColdFusion 11 Application Server service entered the stopped state.

       

       

      Windows System Log:

      Time: 11-02-2016 10:29:12

      Event ID: 7023

      Level: Error

      Source: Service Control Manager

      Details:

      The ColdFusion 11 Application Server service terminated with the following error:

      The requested resource is in use.

       

       

      Windows System Log:

      Time: 11-02-2016 10:30:49

      Event ID: 7036

      Level: Error

      Source: Service Control Manager

      Details:

      The ColdFusion 11 Application Server service entered the running state.

       

       

       

       

       

       

      Thanks in advance to everybody responding with a solution.

        • 1. Re: Frequent Hanging of Coldfusion 11
          carl type3 Level 4

          Hi,

           

          Suggest check following:
          - CF log files
          - CF update level
          - CF to IIS connector ISAPI DLL
          - CF Java JVM
          - CF tomcat settings

           

          CF logs. Check coldfusion-out and -error log for errors and warnings.

           

          CF11 update 7 is current. Perhaps inform what update you run.

           

          Some CF updates increment the tomcat connector but it is a manual step using wsconfig tool. Has wsconfig been run to keep the CF update and IIS connector at the same tomcat version?

           

          Is CF11 running Java 7 or 8? RTM CF11 installed Java 7 which is Oracle end of life. Updating CF will not increment Java. Refreshed CF installer uses Java 8. Sometimes if Java 7 or 8 are having a resource problems mention in made in coldfusion-out log. Sometimes not and one need to perform some kind of Java monitoring to know what is going on. Have you made any Java JVM setting changes from default CF install?

           

          CF tomcat settings can have effect on uptime and performance. There are some threads here you could follow for values to apply to workers.properties and server.xml but for now I think the former items mentioned will get on track to more stable CF. Some tomcat tunning can happen latter.

           

          HTH, Carl.

          • 2. Re: Frequent Hanging of Coldfusion 11
            c_wigginton Level 1

            There was a similar reported issue back 2/26/2014 that had returned the same id 263 that you received.  You might want to take a look at those bug notes (note: The bug reported was closed due to inability to reproduce)

             

            Bug#3713706 - ColdFusion won't start automatically after Windows Update ot >net Framework 4.5.1

             

            If the system was working fine and if a recent Microsoft update was applied and the symptoms started to occur, you could try to uninstall the Microsoft update to help troubleshoot the issue.