7 Replies Latest reply on May 12, 2009 6:27 PM by johndaigle

    Captivate 4 Does Not Recognize Microphone

    allanhirt
      I submitted a bug but hopefully someone else out there has seen, and solved, this issue. I just installed Captivate 4 as part of the CS4 eLearning Suite. Prior to that, I've been using Captivate 3 with my R0DE Podcaster microphone. NO matter what I do, Captivate 4 does not want to seem to recognize it. However, every other program on my system (Soundbooth CS4, Presenter 7, Captivate 3, etc.) all see it and can use it, so the problem is definitely isolated to Captivate 4.

      Anyone else see this issue?
        • 1. Re: Captivate 4 Does Not Recognize Microphone
          CatBandit Level 3
          We've seen every imaginable trouble with microphone recognition through many versions of the software. I would suggest you reinstall the microphone software, if there are specific drivers associated with it. Failing that, try reinstalling Captivate 4.

          In the meantime, you should report the problem to the engineers at this link. There are so many different hardware solutions available that it is nearly impossible to test a product with all of them ... it's possible that this microphone slipped through the cracks. Good luck!

          EDIT: My apologies. I just noticed that you have already reported the problem. My bad.
          • 2. Captivate 4 Does Not Recognize Microphone
            allanhirt Level 1
            quote:

            Originally posted by: CatBandit
            We've seen every imaginable trouble with microphone recognition through many versions of the software. I would suggest you reinstall the microphone software, if there are specific drivers associated with it. Failing that, try reinstalling Captivate 4.[/quote]

            No software - it's plug and play. Arguably it's one of the best mics out there for this kind of thing and has been around for awhile. http://www.rodemic.com/microphone.php?product=Podcaster.

            I may reinstall C4, but that's kind of a pain ... considering it works like a champ with everything else!

            quote:

            Originally posted by: CatBandit
            In the meantime, you should report the problem to the engineers at this link. There are so many different hardware solutions available that it is nearly impossible to test a product with all of them ... it's possible that this microphone slipped through the cracks. Good luck!

            EDIT: My apologies. I just noticed that you have already reported the problem. My bad.


            If I can't solve this issue, I'm going to have to go back to Captivate 3 or another program altogether. I'm not buying new hardware due to one bug. Yes it'll mean C4 was a waste of money ... I hope it doesn't get to that.

            For what it's worth, it's just using the standard MS USB audio drivers - nothing funky.
            • 3. Captivate 4 Does Not Recognize Microphone
              www.cpguru.com Level 4
              This was posted on the Captivate blog - perhaps this solution would help you:

              quote:

              Audio play back and USB mic issue in Captivate 4

              We found that in some of Vista machines with Real tek or Sigma tel sound card audio inside captivate doesn't play back. Some customers who use USB mic for recording narration also observed that device is not getting detected by Captivate. These issues were reported more on Vista and we have one solution to address both the problems. - replacing the audio dll's , Steps

              Close Captivate 4 if it is open.
              Download the file kept at https://share.acrobat.com/adc/document.do?docid=a14e1bd9-dc10-4456-9cd2-44489809b78e
              Go to your Captivate 4 install folder (ex: C:\Program Files\Adobe\Adobe Cativate 4)
              Rename nsaudio.dll as nsaudio.dll.bak or anything which doesn't have a dll extension
              Copy the file from step 2 to Captivate 4 install folder
              rename it as nsaudio.dll
              Start Captivate 4
              Try to play the audio /use USB - it should go fine




              /Michael
              • 4. Re: Captivate 4 Does Not Recognize Microphone
                allanhirt Level 1
                Thanks so much! That worked.

                What's the difference and will this fix get rolled into an official update?
                • 5. Re: Captivate 4 Does Not Recognize Microphone
                  lvlyduck

                  Hello. I'm having the same issue with Captivate 4 not recognizing my microphone, however, I'm using Windows XP. I tried downloading the file at the link below but it said it's not available or I don't have permissions. Any suggestions on how I can access the file and if this same solution will work for me?

                   

                  Thanks.

                  • 6. Re: Captivate 4 Does Not Recognize Microphone
                    KnowAll03 Level 1

                    I'm having a similar issue with my recently-updated Cap4, only when I record my audio, the output only plays in mono rather than stereo. Cap 4 recognizes the microphone but it seems to have put a space next to the parentheses at the end of the name (see the attached screen shot). I need to locate the driver for this mike (it was purchased an office move ago, unfortunately), but I was wondering if anyone knew of a workaround. Thanks!!

                    • 7. Re: Captivate 4 Does Not Recognize Microphone
                      johndaigle Level 4

                      I solved my Vista/Logictech USB headset mic problem with this blog post link.

                      http://blogs.adobe.com/captivate/2009/03/audio_play_back_and_usb_mic_is.html

                       

                      It worked right away! I found the blog post by searching for "microphone" in the Community Help section of Adobe Captivate's online help.

                      Hope this helps others.


                      John Daigle

                      Adobe Certified RoboHelp and Adobe Captivate Instructor

                      www.showmethedemo.com