24 Replies Latest reply on Apr 7, 2018 2:54 PM by kentRda Branched to a new discussion.

    Get off the cloud

    derek6193 Level 1

      I have asked  this question before and been given the wrong answer and yet nobody else came on with the right answer, so I am asking again. I hate cloud technology.  I dont trust it.  I can't think if a better way to ask to be hacked than by using cloud technology. Cloud technology slows down my internet connection, and I also dont trust corporations at all, and that includes Adobe.  How do I know they are not selling my information?  I don't.  please read the entire problem before answering because if I am given the wrong answer again I promise I will not reply politely. This is a multi part question.

       

      I have CS6.  A downloaded version,  not the cloud version.  I will not use any software online for the reasons listed above.  a few months ago during an update,  adobe creative cloud was launched on my desktop. I cant close it most of the time because the drop down menu is just a big white box with nothing in it.  sometimes it is that way for months before one day out o f the blue the box actually opens properly and there is a close button I can use,  but then the next time I reboot the computer,  adobe creative cloud automatically opens again and the same problem occurs where the drop down menu is just a big blank box with nothing in it.  so the first part of this question is:  Why is the drop down menu a big blank white box with nothing in it? Please scroll down below the the screenshot to read the rest
      of the question.
      Screen Shot 2016-02-11 at 11.16.35 AM.png

      The next part of the question is that I asked on here one time about how to prevent adobe cloud from opening at startup.  I was given an answer, which worked temporarily, but then the next time I upgraded creative cloud began opening at startup again. 

       

      I asked a question on this forum again, this time about deleting creative cloud from my laptop altogether, and and was given the answer about how to prevent it from opening at startup, again.  That is not what I asked.  I replied that that was not the answer I was looking for and would somebody please give me the right answer.  That was months ago and nobody else answered the question.

       

      I have now found this website: Uninstall the Adobe Creative Cloud desktop application. What I want to know is this:  If I delete creative cloud from my laptop together and never re-install it,  how badly will it affect the functionality of illustrator, Photoshop or indesign? I used these programs for decades before creative cloud was ever invented and I will be very happy if I can do that again.

       

      Please answer this question thoroughly or dont answer it at all. it is very frustrating when the people answering my questions clearly know less than I do on the subject. I have been an adobe user since September 1990.  Remember the most important factor to consider in the answer to the question is that I HATE cloud technology and I REFUSE to use it.  Please help me get off the cloud.

        • 1. Re: Get off the cloud
          John T Smith Adobe Community Professional & MVP

          The update manager that came with CS6 has been replaced by the Cloud update manager, which is why you see "the Cloud" on your computer How do I prevent Creative Cloud from taking over my CS6 perpetual license?

           

          As far as I know, the only way to do what you want is to DE-activate your CS6 and then uninstall everything Adobe... then reinstall and reactivate CS6... and when you do, set the CS6 update manager to NEVER check for updates

           

          You would then need to do your own check for updates... should only be one time, since CS6 is 3+ years old and no longer being updated

           

          Updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

           

          If that isn't what you want... it is everything I know

           

          ADDED for Windows 10 (may work for Win8 but I'm not sure)

          After you have your CS6 working, you may want to stop the update manager and/or Cloud from running at startup

          1-Right click the Windows button on the lower left

          2-select Task Manager

          2b you may need to select the option in the lower left corner to see the Startup tab

          3-select the Startup tab

          4-Disable the Adobe services you don't want to run

          --including, but not limited to...

          --Adobe Creative Cloud

          --Adobe CS6 Service Manager

          --Adobe Updater Startup Utility

          1 person found this helpful
          • 2. Re: Get off the cloud
            derek6193 Level 1

            thank you , that is the best answer I have ever gotten.   :-)

            • 3. Re: Get off the cloud
              Pattie-F Level 7

              In addition:

               

              If you install Creative Cloud on a computer where you already have Creative Suite 6 programs (CS6) installed, it will activate those apps with Creative Cloud because CS6 is also included with Creative Cloud. If you uninstall Creative Cloud, you will need to reinstall your old non Creative Cloud CS6 version.

              FAQ: How do I uninstall Creative Cloud Apps?

               

              If you have a Creative Cloud membership and want to use either the current version or CS6 with your membership and you are still getting the white screen, then you should see this FAQ:FAQ: What should I do if I get a blank white screen, spinning wheel, or my CC app will not open?

              • 4. Re: Get off the cloud
                derek6193 Level 1

                The problem is that I never intentionally installed creative cloud in the first place.  I actually made an effort to not install it,  but it ended up getting installed anyway during an update a year or so ago.

                2 people found this helpful
                • 5. Re: Get off the cloud
                  derek6193 Level 1

                  also I'm not sure if I can reinstall creative suite 6, because I was never sent a CD for it,  It was downloaded directly from the website of Sheridan College because it was included in my student fees when I went back to school 3.5 years ago. All I have is my registration number.  I would have to download it from adobe again, and they would not give me the non creative cloud version. this means that I would have to download a torrent and use my own registration number on the torrent.  I don't want to do that.

                  • 6. Re: Get off the cloud
                    derek6193 Level 1

                    does anybody know if the instructions given on the website I posted will work and not effect the functionality of creative suite?

                     

                    Uninstall the Adobe Creative Cloud desktop application

                    • 7. Re: Get off the cloud
                      Pattie-F Level 7

                      If you have your serial number, you can download and install from here: Download CS6 products

                      After downloading the installation files, see these instructions to extract the files and install your product.

                       

                      If you need help locating or registering serial numbers, please see these links for assistance:

                      Find your serial number quickly

                      • 8. Re: Get off the cloud
                        derek6193 Level 1

                        so nobody is going to answer if the website I posted twice will work for me or not, eh?  It sounds like the least amount of work and I would rather do that if it will work for me.

                        • 9. Re: Get off the cloud
                          Pattie-F Level 7

                          That link will uninstall the Creative Cloud desktop app, but if you were using the Creative Cloud version of CS6 (which is what happens if you had CS6 perpetual software installed and then installed Creative Cloud), you would want to uninstall that first, then run the uninstaller for the CC desktop app, and you would still need to reinstall CS6 to license it as a stand alone software again.

                          This link may also help with uninstalling and cleaning:FAQ: How do I uninstall Creative Cloud Apps?

                          • 10. Re: Get off the cloud
                            derek6193 Level 1

                            thank you so much for your help

                            • 11. Re: Get off the cloud
                              Pattie-F Level 7

                              you are very welcome

                              • 12. Re: Get off the cloud
                                dannym95590057

                                Can anyone answer my !st question....

                                "I RECENTLY bought the month to month subscription, but then canceled it (i think?) because I got frustrated. I have been using bridge and photoshop cs6 for 4 years. I have never understood light room and where it fits in. I dabbled with it and I could not figure out how to save my images into my currengt workflow, or how to resize and put a border around my images. How to save for the web and as tiffs like I have been doing for all my files for four years. LR seemed to be trying to take photos from my Iphoto folder and I don't use that. I tried to cancel the photoshop cc and lightroom cc and bridge cc but I am not sure if I did. I am just really confused, and I have work to do. What can I do, should I do, help me!@@ !"

                                 

                                I also never had a disk. My cs6 came with the computer(I have a macbook pro retina-no dvd drive).

                                 

                                Part of my question was that I don't understand what the difference is between using bridge, camera raw, photoshop vs. lightroom, bridge, camera raw, photoshop? Why lightroom? Don't you still have to size your photo in photoshop or use photoshop to put borders around the image, and after lightroom don't you still have to use camera raw which has the same basic functions as lightroom? From light room to camera raw I feel like I am doing the same thing twice? And with my cs6 I can't update camera raw past version 9.1 so that means no "haze" function and no lens updates? I would like to use the new stuff I just don't understand why it is better, easier, and more productive? I shoot everyday and edit everyday. I would love to be more productive and up to date. Please help...

                                • 14. Re: Get off the cloud
                                  Colione007

                                  Can u help me if u know... I have cs5 then got CC and it looks like CC updated all my cs5 stuff so if I want I can run cs5 or the updated version... For example I use ae in cs5 CC gave me the updated version of ae I no longer have CC my subscription expired but it looks like the updated version to ae is still there. Do I now have an updated version of ae without the subscription any more ?

                                  • 15. Re: Get off the cloud
                                    whatalotofrubbish Level 1

                                    It is possible to download CS6 in the USA but not in the UK. Do a search for them on the web. I seem to remember  a site in Afrrica or India that still had them for download. There are no listed products for CS6 on the UK website, only CC programs.

                                    I don't have a CC paid membership, but Adobe have installed a free account without asking. Now my CS5.1 products don't show up on my desktop since a recent adobe update. I have to create a new shortcut to them prior to them working. Instead, an old version (CS4) has replaced the ones that were CS5. At the time I installed CS5, the instructions were that i should not uninstall version 4 as if I did, some functionality for CS5 would be removed with it.

                                    From now on when asked if I wish to install any more adbe updates I will refuse.

                                    I paid over £1500 for these products and Adobe seems to be trying to remove them.

                                    • 16. Re: Get off the cloud
                                      JN AIPSCC

                                      Similar issue - open to suggestions!

                                       

                                      I purchased Master Collection (CS) Perpetual in 2015. I was told to also purchase a Creative Cloud subscription.

                                       

                                      I later learned that I did not need a CC subscription and cancelled it.

                                       

                                      Now, I can’t open Illustrator & access my files.

                                       

                                      Adobe  tech support reloaded my Master Collection and told me it would solve the problem.  It did not.   

                                       

                                      I was then told to uninstall CC completely and re-install the Master Collection.  A pop up screen told me I could not uninstall CC because CC Applications on my computer require it.  Also very worried I will lose my Illustrator files.

                                       

                                      Help?

                                      • 17. Re: Get off the cloud
                                        ProDesignTools MVP & Adobe Community Professional

                                        Try downloading & using the Adobe Cleaner Tool, then rebooting your computer before reinstalling any software:

                                         

                                        Use the Creative Cloud Cleaner Tool to solve installation problems

                                         

                                        Hope that helps.

                                        • 18. Re: Get off the cloud
                                          mrjackson Level 1

                                          My question is possibly a hybrid of all the comments above. I have a licensed version of Illustrator CS6 as part of the Adobe Design and Web Premium CS6. I also have the licensed version of CS5.

                                           

                                          At one time, I paid for the entire CC program set, but only really used Photoshop and Lightroom, so I downgraded to the $9.99 CC package.

                                           

                                          My CS6 Illustrator is giving me the message I need to activate it, but i really only want to run it as CS6. CS5 works fine.

                                           

                                          If I uninstalled and cleaned everything as described in the previous instructions, then reinstalled the CS6 suite, and reinstalled Photoshop and Lightroom CC, will I end up at the same place I am in now?

                                          • 19. Re: Get off the cloud
                                            ProDesignTools MVP & Adobe Community Professional

                                            Hi Mr. Jackson,

                                             

                                            First, you may want to try this and see if that helps:

                                             

                                            Adobe Creative Suite 6 applications unexpectedly revert to trial mode

                                            • 20. Re: Get off the cloud
                                              GrizzlyAK Level 1

                                              If you install Creative Cloud on a computer where you already have Creative Suite 6 programs (CS6) installed, it will activate those apps with Creative Cloud because CS6 is also included with Creative Cloud. If you uninstall Creative Cloud, you will need to reinstall your old non Creative Cloud CS6 version.

                                              Pattie-F  wrote

                                              If you install Creative Cloud on a computer where you already have Creative Suite 6 programs (CS6) installed, it will activate those apps with Creative Cloud because CS6 is also included with Creative Cloud. If you uninstall Creative Cloud, you will need to reinstall your old non Creative Cloud CS6 version.

                                              This is really a crappy way to treat customers. I'm sure there was a 'good' reason for doing this for Adobe's sake, but corrupting a perpetual license installation when loading a later version of subscription SW that requires a completely reinstall to remove is not only unprofessional, but ridiculous. Shame.

                                               

                                              And now I'm facing the issue that CC has highjacked all my windows file associations from CS6, my main apps, so that my workflow is completely ruined without a substantial amount of manual reconfigure in Windows. Again, shame.

                                              • 21. Re: Get off the cloud
                                                ProDesignTools MVP & Adobe Community Professional

                                                You actually don't need to reinstall CS6. You only have to take steps to reactivate on your system. Please check out the help link given in the previous post, just above your comment.

                                                 

                                                Adobe has said elsewhere that the reason they had to do it that way was because CS6 (from 2012) was built with a single method of activation. As you pointed out, CS6 was later included in Creative Cloud, so the subscription method supplants the perpetual method when CC is installed.

                                                 

                                                Then if CC is uninstalled, the original CS6 activation can be restored with those steps above.

                                                 

                                                As for the file associations, that's nothing new to CC. It has been a common problem when juggling different Adobe software versions going back to the beginning. It's usually not too difficult to reassociate.

                                                 

                                                File associations broken | Uninstall Adobe Creative Suite applications | Windows

                                                1 person found this helpful
                                                • 22. Re: Get off the cloud
                                                  lizj31398503

                                                  I can't uninstall CC on my Mac. I have tried uninstalling Illustrator CC and then opening CS6 but I get a message asking me to renew my CC subscription. I do not want to do this. I want to use my CS6 Illustrator that I paid for. How can I get this back up and working?

                                                  • 23. Re: Get off the cloud
                                                    ProDesignTools MVP & Adobe Community Professional

                                                    Hi Liz, see the help page shared in reply #19 above... Basically you have to deactivate and reactivate CS6 to re-enable it after CC is uninstalled.

                                                    1 person found this helpful
                                                    • 24. Re: Get off the cloud
                                                      kentRda Level 1

                                                      I hate the CC cloud for the same reasons (and more).   When I can no longer use CS6, I will switch to another brand. Period.