3 Replies Latest reply on Feb 11, 2016 3:05 PM by Peru Bob

    Help With Software Installation

    joshm98893921

      Hey Guys

       

      I have just purchased Photoshop Elements 14 & Premiere Elements 14.

       

      I have gotten through the /getserial stage and I have downloaded the products.

       

      Moving through instillation it asks me for a serial number to continue, but only accepts numbers. The 2 codes I have are either alphanumeric or too long to be the correct code.

       

      The card I have reads Software Download card and I have no other numbers large enough to be the serial number on the packaging the card came in.

       

      This is really frustrating.

       

      Josh