Creative Cloud starts to download, but then times out at almost complete...and then just stops

[mayaw4904982]

I have tried several times up to download Creative Cloud. The first time, it worked fine and I restarted my computer...it was gone. Now when I try to download it again, the progress bar goes almost until the end, but then it just stays there and doesn't actually complete the download.

[AkanchhaS · Accepted solution]

Hi,

Which computer you are using mac/windows?

Please check System requirements | Adobe Creative Cloud,

does your system meets the requirements ?

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[mayaw4904982]

Thanks for responding! I was able to use the CreativeCloudCleanerTool and that solved the problem!

[Sheena Kaul]

Moving to Creative Cloud Download & Install‌