17 Replies Latest reply on Apr 27, 2017 12:25 AM by aaalex402

    Character Animator not Loading

    Mrjkris

      Mac OSX El Capitan

      10.11.3

       

      Once I try to run it from AE or on it's own, it loads it's icon in the tray for about 3-5 seconds then disappears. Never opens. I have tried signing out of CC, quitting all Adobe apps, I've actually uninstalled and even reinstalled... nothing seems to work.

        • 1. Re: Character Animator not Loading
          Mrjkris Level 1

          Anyone?

          • 2. Re: Character Animator not Loading
            Jeff Almasol Adobe Employee

            Are you using Preview 3 (Version 1.0.3) or an earlier version of Character Animator? You can check via Get Info. If you're using an earlier version, please try updating After Effects CC 2015 (which includes the Character Animator update) to the latest version to see if that helps. If you are using Preview 3 (Version 1.0.3), if you go to the /Applications/Adobe Character Animator (Preview)/ folder, right-click the Adobe Character Animator (Preview).app, then choose Open, does that allow it to launch properly? If that doesn't work, open a Terminal window, type 'cd ' (no quotes), then drag the Adobe Character Animator (Preview).app into the Terminal window, then press Enter. Then type the following then press Enter:     cd Contents/MacOS/ then type the following then press Enter:     ./Character\ Animator Does it launch this time or show an error message in the Terminal?

            • 3. Re: Character Animator not Loading
              Mrjkris Level 1

              Hi Jeff! Thanks for the reply.

               

              I am using Preview 3 (1.0.3).

               

              When I go to /Applications/Adobe Character Animator (Preview)/ folder,

              right-click the Adobe Character Animator (Preview).app, then choose Open *it

              still does not work.*

               

              Here is the error message I received from terminal:

               

              Jasons-MacBook-Pro:~ jasonkristofer$ cd /Applications/Adobe\ Character\

              Animator\ \(Preview\)/Adobe\ Character\ Animator\ \(Preview\).app

               

              Jasons-MacBook-Pro:Adobe Character Animator (Preview).app jasonkristofer$

              cd Contents/MacOS

               

              Jasons-MacBook-Pro:MacOS jasonkristofer$ ./Character\ Animator

               

              2016-02-16 11:15:30.324 Character Animator[8201:5585446]

              AdobeCrashReporterInitialize: executionTime = 0.004036 seconds

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error sfntread library error

               

              unreported bib error CT bad param: invalid translator

               

               

              • 4. Re: Character Animator not Loading
                Jeff Almasol Adobe Employee

                Hmm, that "sfntread library error" is similar to an old AE one related to a bad font on the system. Could you see if the instructions on this page help?

                    https://helpx.adobe.com/after-effects/kb/error-font-dictionary-cant-read.html


                The AdobeFnt??.list files might be in different-named subfolders.

                • 5. Re: Character Animator not Loading
                  Mrjkris Level 1

                  Thanks Jeff. These do not exist for me...

                   

                  /Library/Application Support/Adobe/TypeSupport/CS5/CMAPS

                  /Library/Application Support/Adobe/PDFL/9.9/Fonts

                   

                  So I am unable to remove them. Are they under a different name? AE works

                  just fine so wouldn't this effect that as well if it was a corrupt font?

                   

                  On Tue, Feb 16, 2016 at 11:27 AM, Jeff Almasol <forums_noreply@adobe.com>

                  • 6. Re: Character Animator not Loading
                    Mrjkris Level 1

                    I've done a complete search for "AdobeFnt.lst" and have come up with no

                    results.

                    • 7. Re: Character Animator not Loading
                      Mrjkris Level 1

                      I ran Font Doctor and quarantined a total of 31 fonts, restarted the

                      computer (since i was unable to locate the "AdobeFnt.lst" file and still,

                      same issue occurs.

                      • 8. Re: Character Animator not Loading
                        Jeff Almasol Adobe Employee

                        Note that the file name has a number in it... e.g., AdobeFnt14.lst and AddobeFnt16.lst  (that's what the ?? in the name was trying to refer to...sorry for not being clear)

                        and I see them in:

                        /Library/Application Support/Adobe/TypeSupport/CS6/CMAPS

                        /Library/Application Support/Adobe/PDFL/10.9/Fonts

                         

                        That AE document was older, so the subfolder names within TypeSupport and PDFL might be different than what was described in it.

                        • 9. Re: Character Animator not Loading
                          Mrjkris Level 1

                          Jeff,

                           

                          I understand. The only folders I am showing are as attached. I am not able

                          to locate "AdobeFnt" even if I leave the number off I would assume it

                          should still pick up any AdobeFnt?? See attached, since I also dont see

                          TypeSupport, CS6, CMAPS, PDFL or Fonts folder/files other than the required

                          font folder and recommended.

                           

                           

                           

                          On Tue, Feb 16, 2016 at 12:00 PM, Jeff Almasol <forums_noreply@adobe.com>

                          • 10. Re: Character Animator not Loading
                            Jeff Almasol Adobe Employee

                            The screenshot didn't come through. I think you need to use the web interface, not e-mail reply, to get a file attached. In any case, are you looking in the system Library folder (e.g., Macintosh HD:/Library/)? Don't look in the user Library folder (e.g., Macintosh HD:/Users/yourusername/Library/)

                            • 12. Re: Character Animator not Loading
                              Mrjkris Level 1

                              Yes I am looking in System Library and not Users.

                              • 13. Re: Character Animator not Loading
                                Jeff Almasol Adobe Employee

                                I'm assuming Character Animator has never been able to launch (i.e., this is not a new issue)? Also, a restart of the machine didn't help? If so, we're thinking it might be some bad font on the machine that is causing a problem. Can you try disabling fonts to isolate which one might be the culprit? Also, what OS language are you currently set to (in the Language & Region control panel)?

                                • 14. Re: Character Animator not Loading
                                  Mrjkris Level 1

                                  Yup. That did the trick Jeff. Thanks for your help. I will locate which

                                  type it is from this point forward.

                                   

                                  Cheers!

                                   

                                  On Tue, Feb 16, 2016 at 2:06 PM, Jeff Almasol <forums_noreply@adobe.com>

                                  • 15. Re: Character Animator not Loading
                                    Jeff Almasol Adobe Employee

                                    OK, great. Can I ask which font it ended up being? Thanks.

                                    • 16. Re: Character Animator not Loading
                                      Mrjkris Level 1

                                      I haven't yet began to activate them but I will definitely let you know

                                      when I locate it.

                                       

                                      On Tue, Feb 16, 2016 at 3:46 PM, Jeff Almasol <forums_noreply@adobe.com>

                                      • 17. Re: Character Animator not Loading
                                        aaalex402

                                        I had this issue and by reading this thread I manage to solve my problem!

                                         

                                        I just updated Character Animator (Ch) to Beta 6 (x161) with the hope that it finally would work form me. Just the update did not do it. But this time I got an error message "CT bad param: invalid translator". By searching that I found this thread.

                                         

                                        And it turns out to be my very first font in my User folder "Aaron Script". Once Aaron Script is disable I can finally open Ch.

                                        I got Aaron script from creativemarket.com in a package called "Typographers-December-Dream-Bundle".

                                         

                                        So perhaps it is Aaron Script or the first font in the user folder that should be disable for Ch to work!

                                         

                                        Thank you guys so much for this thread, really looking forward to try Ch!