2 Replies Latest reply on Feb 14, 2016 1:47 PM by ssprengel

    migrating software to new computer

    Harmonysmom Level 1

      I use Photoshop, Illustrator, InDesign, etc.. on my home computer and on my computer at my office. I am getting a new Mac for my home as my old Mac has been rendered obsolete due to the many upgrades to these same software programs. How do I migrate all of the software to my new Mac without Adobe seeing this as a third computer? I will be deleting all of it from my old Mac once I do so.  ???? I believe you are only allowed two copies of each program. If I delete all my software off my old Mac and then download it to my new Mac straight from Adobe, will this work? Will Adobe recognize it has been deleted from my old Mac??? I will obviously lose any preferences, etc. that I have set in all of these programs which doesn't make me happy. Please respond in layman terms as much as possible. I'm not a computer geek. Thanks for your help.

        • 1. Re: migrating software to new computer
          ssprengel Adobe Community Professional & MVP

          What version of software are you running:  CC, CS6, CS5, CS2, what?

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          The general process would be to install the software on the new computer and run in trial mode for up to 30 days but make your transition period quicker than that in case something happens.

           

          Do whatever you need to do on the old computer including copying preset files and other things across to the new computer so you're satisfied the new computer is working.

           

          Deactivate the software on the old computer, by either:

          a) For CC deactivation is as simple as signing out of the CC Desktop app on the old computer and never signing in, again.

          b) For pre-CC you can use Help / Deactivate on the old computer to deactivate the software.

           

          Then activate your trial on the new computer using the serial number(s) you had on the old computer if pre-CC or by signing into the CC Desktop app on the new computer.

           

          For pre-CC you will need your serial number(s) associated with the software so make sure you have those before you start.  You would need at least the current version of software serial numbers, and if that is an upgrade, then the previous version of software serial numbers.

           

          if there is something special about this installation like it is an educational version or Adobe had to hack something on their server due to some special circumstances to activate one of the older computers, then activating the new computer may not be possible without those special efforts being repeated.

          • 2. Re: migrating software to new computer
            ssprengel Adobe Community Professional & MVP

            Here is a variation of the instructions I have that says to deactivate on the old computer before installing on the new computer.  I would think you'd not want to do this until you were ready to start working on the new computer, though.

             

            Earlier deactivation may be necessary if you want to use some sort of Apple migration tool to move the settings across, so here is what they say for CS5:

             

            How to Move Adobe CC or CS6 Between Computers, or PC to Mac | ProDesignTools

             

            The licensing isn't going to be migrated properly by any Apple product so even if you want to move things across you need to do a fresh install of the programs, themselves, on the new computer so they are licensed properly.