1 Reply Latest reply on Feb 15, 2016 4:28 AM by Nanaky

    HELP Error cant get my ebook

    kathyewow

           this is what it says:

      Error getting license server communication problem:

      E_AUTH_BAD_DEVICE_KEY_DR_PKCS12

      then it says:   license key damaged

      I have been in this ebook for 3 weeks with no issues I try to go in today this is the message I am in Adobe Digital Editions

        • 1. Re: HELP Error cant get my ebook
          Nanaky Level 5

          Macintosh:

          1. quit Adobe Digital Editions.
          2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          3. Open Adobe Digital Editions and reauthorize.

          Windows:

          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize