2 Replies Latest reply on Feb 16, 2016 2:26 PM by rebeccal72673106

    Creative Cloud Updating - Can't Save Files in InDesign

    rebeccal72673106

      Hi,

      I just noticed while working on my file, that I could not "Undo"... then realised, that I can't save either.

      I can't duplicate the file and Save As.

       

      It appears that the Cloud is updating, but the progress bar is not moving.

       

      I have not closed my file - as I am not sure when my last save happened now...

       

      Has anyone experienced this?

        • 1. Re: Creative Cloud Updating - Can't Save Files in InDesign
          Peter Spier Most Valuable Participant (Moderator)

          That's a smart move not to close the file -- you have more options.

           

          There have been other reports like this, and I think updating InDesign to the newest patch is supposed to correct it. What version are you using now, and what OS?

           

          As far as options, can you export to IDML? Do that if you can, then open the IDML and save with a new name. As a last resort you can force-quit InDesign with the file open and restart. Auto-recovery should kick in ad open the file in the same, or nearly the same, state, and then you should export to IDML.

           

          Here are other similar threads that might offer some other clues: https://www.google.com/search?q=indesign+can%27t+save+or+undo+site:forums.adobe.com&sa=X&v ed=0ahUKEwj4gsq9jPzKAhUJJx4KHV…

          • 2. Re: Creative Cloud Updating - Can't Save Files in InDesign
            rebeccal72673106 Level 1

            Thank you!

             

            For anyone else who might also experience this bug... (I think it was a bug) I was operating from 10.11.3 (El Captain) and had not upgraded the InDesign (yet) CC 2015.

             

            When I was working on the file, an object suddenly rotated. I was unable to 'UNDO'. At that point several options were greyed out - like SAVE.

             

            I went onto live chat with Adobe, but there was no solution. While on live chat, I tried to save as an IDML but this crashed InDesign. That file would not open. The auto recovery kicked in and I had only lost one page of work, so that was not too devastating.

             

            Another document later in the day had the same mysterious spontaneous rotation and then non-responsive elements. So.... I have now upgraded. Fingers crossed it's all fixed.