1 Reply Latest reply on Feb 16, 2016 3:35 AM by YatharthS

    Cannot save a signed document.

    garyb85143880

      keep getting this error message when trying to sign a document.  "There was an error when attempting to commit this signature.  The document was not saved.  The file may be read-only., or another user may have it open.  Please save the document with a different name or ina different folder."

       

      Did both with no luck.

        • 1. Re: Cannot save a signed document.
          YatharthS Adobe Employee

          Hi garyb85143880,

           

          Would request you to please disable the Preview pane feature in Windows Explorer (If you have WIN OS)

          Also please check if whether this file is on network or local drive, if its on network please save it to local derive then try to save it after making all the changes & then check whether issue persist or not .

          Also Please open Acrobat XI/DC, navigate to Help menu & check for the updates. Install the latest updates & then try to replicate the issue.

           

          Regards,

          Yatharth