11 Replies Latest reply on Feb 17, 2016 5:31 AM by Steve Grisetti

    I can't load a project I've been working on for a week.  PE 13 -- I get the message "Premiere Elements has encountered an error".

    thomasdanielnehrer Level 1

      Following several Premiere Elements crashes (WIndows 10, PE 13) I get this message box when trying to load my project:

      "Premiere Elements has encountered an error".

      [..\..\Src\RenderFrameRequest.cpp-121]

       

      The button "Continue" just gets another similar error until it craps out again.

      I stand to lose a week's work on this.  What's the problem here?