Are you able to open a backup of the project file? You'll find backups in the same folder as your project file, in a sub-folder called Adobe Premiere Elements Auto-Saves.
Also, delete the 14.0 folder under C:/Users/[Owner name]/AppData/Roaming/Adobe/Premiere Elements 14.0 and restart the program.
Otherwise, which processor do you have and how much RAM? How much free, clean, defragmented space is on your hard drive?
What model of camcorder is your video coming from and what resolution and format is it?
I'm able to open the most recent of the auto-backups as you suggest. However, going with it means I lose 6 hours of work.
I'm running a one-year old Lenovo laptop, 250 G solid state hard drive (but work off an external 1 Terabyte solid state drive with which I've had no problems). My Lenovo has an Intel Core i7-4720HQ CPU @ 2.60 GHz. I've got 16 Gig of memory, 64 bit OS. I use a Canon Vixia HF R500 for video -- and I've created 20 complex videos that I've uploaded to YouTube with no such issue arising. I don't believe my hardware is the issue -- I bought this system with video editing in mind. I've been editing videos for months with no such issues.
The resolution is always 1920x1080. I export an AVCHD file for uploading to YouTube, always an MP4 - H264 19201080p 30. Have never had an issue with that. The most difficulty I've had is an occasional PE13 crash -- so I've learned to save frequently.
Before this error, I was duplicating and adding some text boxes -- nothing tricky or unusual.
Oh, and Steve, I'm using Adobe PE 13, not 14. I don't see any folder under my user name called "AppData"
In order to see AppData, you will need to go to your Folder Options and enable Show Hidden Files, Folders and Drives.
How will you lose 6 hours of work by opening an Auto-Save? Doesn't your Auto-Save save every 10 minutes, as it does by default?
Anyway, beyond that everything seems to be in order. You've got plenty of power and you're definitely editing easily editable video. Most likely deleting that folder will clear out any corruptions that have crept in. But it doesn't hurt to go to the program's Preferences (under Edit) and, on the Media page, clearing the Media Cache too.
I went into AppData, on down and deleted the 13.0 folder. It made no difference. I cleaned the Media Cache -- again, no difference.
I went into Preferences, Auto-Save. It was set for every 20 minutes. But the last auto-save was 10:35 last night. But I worked until after midnight on that project, then another two hours or so this morning. Somehow auto-save isn't auto-saving regularly. I do save frequently, but notice the auto-save when it happens. Apparently, when I save, it updates the working prel file. When auto-save does so, it updates the backup copy under Auto_Save.
That begs the second question as to why isn't this auto-save auto-saving?
Back to the issue:
Immediately when I open the problematic project, I get this error -- apparently on loading media. When I keep clicking [Continue], it loads the assets, but keeps kicking up this error message. If I keep pushing Continue, it keeps going. I can run the video. I can move the CTI. If I try to shift the focus, I get more errors.
I tried to delete the most recent text clips I had added -- and I could clear them after clicking Continue four times each. Finally, it crashed again.
Is it possible to go in manually and edit the prel file to eliminate the problematic asset or find the corruption manually?
Something odd is going on with your machine, Thomas. I just don't know what it is.
If it's corrupting your project files and failing to auto-save, things are wrong somewhere.
You say your project file is on your external drive, right? As are your media files.
Have you ensured that this drive is formatted NTFS and not FAT32?
I have no idea how it's formatted. I use three external drives. Two of them are WD "My Passport Ultra" units. Plug and play for windows, so far as I've ever used them. Haven't really had any issues accessing, copying or anything. I do a lot of graphic image revision using GIMP, and never have a problem.
As an old programmer, I'm more inclined to think that PE13 has some small glitches, as any PE system crash I've experienced has had to do with adding some text (a Title object) and setting up movement. Just before the error started coming up this morning, I'd just duplicated a title, used and changed the text, then duplicated that, used it and changed it -- three times. I think somehow the system had a problem with that. When I've experienced PE crashes in the past, they were always after adding some complex Title page/Text and setting up some motion.
I've come to save my project pretty frequently, as I never know when it will just die.
I will go into preferences and change the auto-save to 10 minutes and see if it's doing that regularly. I may bring this to the attention of the Geek Squad at Best Buy -- I use them for support. I was a programmer, but not an OS or network guy.
In any case, I'll proceed with the back-up copy, rename it and go from there. I'll be careful how many title boxes I duplicate and what I do with them. Might be better to just set new Title/Text objects and customize them.
Hi, again, Steve...
Actually, this is an issue. I reset the auto-save to 10 minutes. I've been working on redoing what I lost this morning -- been here for about a half hour. It hasn't auto-saved at all -- not once. The most recent prel file is the one from 10:30 last night that i loaded, then renamed.
The real question is, why isn't auto save working? Had it been saving even every 20 minutes, I wouldn't have lost much.
It can't very well be my hardware -- no changes there from last night when it did auto save at 10:35, 20 minutes after an auto-save at 10:15. When I look at previous projects, it seems to save occasionally, but not regularly. This is strange.
I don't know, Thomas. Something is definitely buggy. Might be worth uninstalling, running CCleaner to clean your registry and resinstalling. (You won't lose any work.)
Meantime, make sure all of your drives are formatted NTFS. You see this by right-clicking on each drive in Windows Explorer and selecting Properties. The File System will be listed on the General page.
I checked the external drive and it's NTFS. I'll check the others later -- I use them more as backups than as working space.
I'm proceeding with caution. I'm adding new Title/Text elements rather than copy repeatedly and reuse. I'm saving frequently and saving a copy, too, leaving one slightly older one, that is, alternating between ...Copy.prel and ...Copy2.prel.
Just before I was getting that killer error message, I had done several duplicates of duplicates for text and I had also done a couple video clips reduced to 44%, but with added cropping and fuzzed edges. Maybe the level of complexity messed something up. I hadn't used cropping and fuzzy edge before -- but I have run into duplicate Title/Text elements crashing the editor. Normally, though, it was just a simple crash, not the killer error message.
Auto-save seems to be working now, but not every ten minutes -- though it's possible it doesn't save if I've been away or something.
Thanks for your help, Steve. I think we can close this and I'll be OK. I really do enjoy PE, by the way -- I've done some creative work with it. Just uploaded the 20th episode of my Channel, The Essence of Reality, on YouTube. Still learning some ins and outs, but it's a powerful tool.
If you're interested, I've created a web site to offer basic and advanced training, tips and tricks for Premiere Elements as well as to provide a free community for Premiere Elements users. We'd love to have you drop by.