Which operating system do you have : Windows or mac?
Does it freeze as soon as you select the source of import?
Make sure the program is updated : Keeping Lightroom Up-to-Date
Thanks I have win 6
Sorry I am using Win 10
I installed this as a update to lr5 and everything updated fine. I have not used it and when I went into it to update catalogs the import would not work. I read some posts and uninstalled lr6 and reinstalled the original disk with no up dates and the same thing happened.
Go to the import window again and also open task manager and check if Lightroom goes to not responding state.
You might also want to test this in a new catalog.
Go to File menu within Lightroom > New Catalog > give it a name and choose the location > choose Create > try to import images in this catalog.
If this does not help, share the screenshot of your import window.
Here is a screen shot and task manager shows lr active
Did not receive the screenshot.
If task manager shows Lightroom active, then it should be running fine.
Make sure your Import window settings are setup correctly.
Here is the tutorial :
Please give some suggestions. It was working and now it is not. I have also tried the updates. Lightroom is not locked up. I can cancel and it goes back to the main screen. It must be looking for something that is not there. I have other tasks to do so cannot spend any more time on this. Thanks for your help and if setting new folders doesn't help I will try your help again.
Click on the source drop down menu and make sure you choose the source location correctly.
If it is a parent folder, make sure "include subfolders" is also checked.
Again thank you for your help. I removed the lrcat file and uninstalled lr 6. I downloaded the latest version and installed it. I did the initial setup and everything worked. I sent the screen shot from an email and that's why you did not get it (sorry).
Again THANK'S and I will close out the message as correct.
Glad to help!