1 Reply Latest reply on Feb 18, 2016 11:31 AM by Pattie-F

    No warning of renewal and 50% charge for cancelling!


      I just noticed that I have been charged $20/month for the past 4 months for InDesign subscription. I paid a pretty low price for a one year subscription in 2014. I never received any notifications that I would be charged $240 for a year subscription. I don't even use the product! Now customer support is saying that I can't cancel unless I pay another 50% of another 8 months. The customer service rep just kept repeating that I should have received an email and I should have cancelled when I received it. If I didn't receive it, how can I know I'm being charged! This is very deceptive practice Adobe. I am ashamed to be your customer!