1 Reply Latest reply on Feb 16, 2016 4:25 PM by dawnm80109965

    trying to de-authorize ADE receiving "unable to erase authorization. please try after some time"

    acorder6

      i went through these steps to erase the authorization & keep receiving an error.

       

      Resetting your Adobe authorization

      1. Open Adobe Digital Editions (ADE) if it's not already open.
      2. Press Ctrl + Shift + D (Command + Shift +D on a Mac) on your keyboard.
      3. Select Erase Authorization, then OK.
      4. Try authorizing your computer again by going to Help > Authorize computer.

       

      PLEASE HELP!