RoboHelp 2015 - Android app external hyperlinks not working.

[RobertDTaylor]

Hi all,

I have a user guide for an app my company develops. The guide is created with RoboHelp 2015 with latest updates (12.0.2.384)

The user guide is generally viewed online via web browser, and I export it as "Responsive HTML" for this purpose.

Recently, the requirement has appeared to have the help available as an app on a mobile device running the actual app the help is for. (at this point no need for context sensitive help etc. - it's just a user guide available on the users' device).

I got the "Mobile App" output type working after a bit of playing, and I can now generate a very nice Android app version of my user guide.

It all seems to work very well, and is viewable equally well on phones, tablets etc.

The only fly in my ointment is that any external links to websites which appear in my user guide simply do not work.

ie. tapping a link does absolutely nothing (that I can see). No message, no popup, no jump to external browser, etc.

If I view the same user guide via the normal web browser mechanism, the links open a new browser window with the link properly opened.

I have checked over and over all settings related to the "Mobile App" output type, and I see nothing which seems to be related to this...I'm at a loss...

Can anyone shed any light on this?

regards

Robert

[abhi_AdobeTC]

Hi Robert,

Thanks for reaching out.

This is a very basic use case and hyperlinks should work fine. However, we are getting this checked to see if there is any issue.

Will reach out to you with a resolution ASAP.

Regards,

Abhishek

Product Manager

Adobe Technical Communication Products

[RobertDTaylor]

I also meant to mention that I have tried the help app on a number of devices, without any difference on any of them.

[abhi_AdobeTC]

Hi Robert,

We have replicated the same at our end and will be providing a fix shortly (within a day or two).

Sorry for the inconvenience caused.

Regards,

Abhishek

Product Manager

Adobe Technical Communication Products

[RobertDTaylor]

Many thanks Abhishek,

Look forward to the update...

regards

Robert

[RobertDTaylor]

Hi Abhishek,

Is there any progress on this?

regards

Robert

[abhi_AdobeTC]

Hi Robert,

This is taking longer than expected at our end. The initial workaround that we thought of didn't work.

We are working on it and I shall update you as soon as a fix is available.

Thanks for your patience.

Regards,

Abhishek

Product Manager

Adobe Technical Communication Products

[RobertDTaylor]

No Problems,

Just checking...

regards

Robert

[abhi_AdobeTC]

Just to give you little more details on this, it's an issue related to how PhoneGap handles external links. It prohibits the application to open links in the browser outside application.

We are trying to fix the same.

Thanks !

Regards,

Abhishek

Product Manager

Adobe Technical Communication Products

[abhi_AdobeTC]

Update:

The fix for this issue will be provided in an upcoming patch on 2015 release of RoboHelp.

Thanks !

Abhishek

[RobertDTaylor · Accepted solution]

Hi Abhishek,

I have installed the latest update (3) and can confirm that this is now working well.

Many thanks for your attention during the resolution of this issue.

[abhi_AdobeTC]

Great!

Please reach out to us in case of more issues. We'll be happy to help.