0 Replies Latest reply on Feb 17, 2016 2:29 AM by alexn66110566

    InDesign crashing with Exception code: 0xc0000005

    alexn66110566

      Hi,

       

      I am running InDesign CC (2015) on the following PC:

       

      OS: Windows 10 (64bit)

      CPU: Intel Core i5-6600K @ 3.5 GHz

      RAM: 16 GB

       

      When opening files I get the error:

       

      Faulting application name: InDesign.exe, version: 11.2.0.100, time stamp: 0x564f64a8

      Faulting module name: APPLICATION UI.RPLN, version: 11.2.0.100, time stamp: 0x564f68aa

      Exception code: 0xc0000005

      Fault offset: 0x00000000000c6480

      Faulting process id: 0x9dc

      Faulting application start time: 0x01d16967cb8e8856

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Required\APPLICATION UI.RPLN

      Report Id: f058d2c1-dac8-4f64-bd9c-3adb553b401c

      Faulting package full name:

      Faulting package-relative application ID:

       

      I've tried erasing the preferences folder and the program worked better (not without errors but better) for 2 or 3 days.

       

      I've also checked that I am running the latest version of the software.

       

      Please let me know how I should proceed to fix this.

       

      Thank you.