9 Replies Latest reply on Feb 18, 2016 8:52 AM by Bani Verma

    Couldn't update--now can't even reinstall CC for Mac

    patrickl95501232 Level 1

      New updates wouldn't fully download.

       

      Upon trying Adobe's "fix" of uninstall, clean, redownload, and reinstall, the uninstall part had problems (either "errors" in process or wouldn't complete due to phantom "other apps in use").

       

      Then after cleaning and trying to redownload/reinstall, that process hangs with the same error as downloading the updates.

       

      what's the real solution?  Adobe's instructions aren't working.

        • 1. Re: Couldn't update--now can't even reinstall CC for Mac
          patrickl95501232 Level 1

          I created a new user account with admin privileges, at the suggestion of many.

           

          cleaned and sought reinstall CC.

           

          Here's the crash log from the unsuccessful attempt

           

          Process:               Install [722]

          Path:                  /Volumes/VOLUME/Creative Cloud Installer.app/Contents/MacOS/Install

          Identifier:            com.adobe.Install

          Version:               3.5.1.209 (3.5.1.209)

          Code Type:             X86 (Native)

          Parent Process:        ??? [719]

          Responsible:           Install [722]

          User ID:               0

           

           

          Date/Time:             2016-02-17 11:32:57.484 -0600

          OS Version:            Mac OS X 10.11.4 (15E39d)

          Report Version:        11

           

           

           

           

           

          Time Awake Since Boot: 410 seconds

           

           

          System Integrity Protection: enabled

           

           

          Crashed Thread:        8

           

           

          Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

          Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000a2287120

          Exception Note:        EXC_CORPSE_NOTIFY

           

           

          VM Regions Near 0xa2287120:

              __LINKEDIT             000000008fe72000-000000008fe87000 [   84K] r--/rwx SM=COW  /usr/lib/dyld

          --> Submap                 0000000090000000-00000000a2c00000 [300.0M] r--/rwx SM=SHM  machine-wide VM submap

              mapped file            0000000090000000-00000000900c0000 [  768K] r-x/r-x SM=COW  A

           

           

          Thread 0:: Dispatch queue: com.apple.main-thread

          0   libsystem_kernel.dylib         0x92f8449a mach_msg_trap + 10

          1   libsystem_kernel.dylib         0x92f83884 mach_msg + 68

          2   com.apple.CoreFoundation       0x938d0636 __CFRunLoopServiceMachPort + 214

          3   com.apple.CoreFoundation       0x938cfa41 __CFRunLoopRun + 1521

          4   com.apple.CoreFoundation       0x938cf1e6 CFRunLoopRunSpecific + 390

          5   com.apple.CoreFoundation       0x938cf04b CFRunLoopRunInMode + 123

          6   com.apple.HIToolbox           0x942442f1 RunCurrentEventLoopInMode + 267

          7   com.apple.HIToolbox           0x942440f3 ReceiveNextEventCommon + 503

          8   com.apple.HIToolbox           0x94243eec _BlockUntilNextEventMatchingListInModeWithFilter + 99

          9   com.apple.AppKit               0x9c2332b6 _DPSNextEvent + 1053

          10  com.apple.AppKit               0x9c23282f -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057

          11  com.apple.AppKit               0x9c232406 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121

          12  com.apple.AppKit               0x9c225b1b -[NSApplication run] + 1063

          13  com.apple.AppKit               0x9c1ec411 NSApplicationMain + 1630

          14  com.adobe.Install             0x0003f202 0x3d000 + 8706

          15  com.adobe.Install             0x0003ecd5 0x3d000 + 7381

           

           

          Thread 1:: Dispatch queue: com.apple.libdispatch-manager

          0   libsystem_kernel.dylib         0x92f8c7fa kevent_qos + 10

          1   libdispatch.dylib             0x95f7070e _dispatch_mgr_invoke + 234

          2   libdispatch.dylib             0x95f702e2 _dispatch_mgr_thread + 52

           

           

          Thread 2:

          0   libsystem_kernel.dylib         0x92f8bd5e __workq_kernreturn + 10

          1   libsystem_pthread.dylib       0x9211434b _pthread_wqthread + 1289

          2   libsystem_pthread.dylib       0x92111f56 start_wqthread + 34

           

           

          Thread 3:

          0   libsystem_kernel.dylib         0x92f8b7ce __semwait_signal + 10

          1   libsystem_c.dylib             0x9b59c8cd nanosleep$UNIX2003 + 218

          2   libsystem_c.dylib             0x9b59c779 usleep$UNIX2003 + 60

          3   com.adobe.Install             0x0004d79c 0x3d000 + 67484

          4   libsystem_pthread.dylib       0x92114780 _pthread_body + 138

          5   libsystem_pthread.dylib       0x921146f6 _pthread_start + 155

          6   libsystem_pthread.dylib       0x92111f7a thread_start + 34

           

           

          Thread 4:: com.apple.NSEventThread

          0   libsystem_kernel.dylib         0x92f8449a mach_msg_trap + 10

          1   libsystem_kernel.dylib         0x92f83884 mach_msg + 68

          2   com.apple.CoreFoundation       0x938d0636 __CFRunLoopServiceMachPort + 214

          3   com.apple.CoreFoundation       0x938cfa41 __CFRunLoopRun + 1521

          4   com.apple.CoreFoundation       0x938cf1e6 CFRunLoopRunSpecific + 390

          5   com.apple.CoreFoundation       0x938cf04b CFRunLoopRunInMode + 123

          6   com.apple.AppKit               0x9c39ad72 _NSEventThread + 291

          7   libsystem_pthread.dylib       0x92114780 _pthread_body + 138

          8   libsystem_pthread.dylib       0x921146f6 _pthread_start + 155

          9   libsystem_pthread.dylib       0x92111f7a thread_start + 34

           

           

          Thread 5:

          0   libsystem_kernel.dylib         0x92f8b3ea __psynch_cvwait + 10

          1   libsystem_pthread.dylib       0x92115538 _pthread_cond_wait + 757

          2   libsystem_pthread.dylib       0x92117276 pthread_cond_wait$UNIX2003 + 71

          3   com.adobe.Install             0x0014ffcb 0x3d000 + 1126347

          4   com.adobe.Install             0x0016afd8 0x3d000 + 1236952

          5   libsystem_pthread.dylib       0x92114780 _pthread_body + 138

          6   libsystem_pthread.dylib       0x921146f6 _pthread_start + 155

          7   libsystem_pthread.dylib       0x92111f7a thread_start + 34

           

           

          Thread 6:: com.apple.NSURLConnectionLoader

          0   libsystem_kernel.dylib         0x92f8449a mach_msg_trap + 10

          1   libsystem_kernel.dylib         0x92f83884 mach_msg + 68

          2   com.apple.CoreFoundation       0x938d0636 __CFRunLoopServiceMachPort + 214

          3   com.apple.CoreFoundation       0x938cfa41 __CFRunLoopRun + 1521

          4   com.apple.CoreFoundation       0x938cf1e6 CFRunLoopRunSpecific + 390

          5   com.apple.CoreFoundation       0x938cf04b CFRunLoopRunInMode + 123

          6   com.apple.CFNetwork           0x9322cbff +[NSURLConnection(Loader) _resourceLoadLoop:] + 717

          7   com.apple.Foundation           0x90c826c7 -[NSThread main] + 45

          8   com.apple.Foundation           0x90c82452 __NSThread__start__ + 1550

          9   libsystem_pthread.dylib       0x92114780 _pthread_body + 138

          10  libsystem_pthread.dylib       0x921146f6 _pthread_start + 155

          11  libsystem_pthread.dylib       0x92111f7a thread_start + 34

           

           

          Thread 7:: com.apple.CFSocket.private

          0   libsystem_kernel.dylib         0x92f8b726 __select + 10

          1   com.apple.CoreFoundation       0x93911880 __CFSocketManager + 912

          2   libsystem_pthread.dylib       0x92114780 _pthread_body + 138

          3   libsystem_pthread.dylib       0x921146f6 _pthread_start + 155

          4   libsystem_pthread.dylib       0x92111f7a thread_start + 34

           

           

          Thread 8 Crashed:

          0   libsystem_c.dylib             0x9b51f050 strlen + 16

          1   com.adobe.Install             0x001650dd 0x3d000 + 1212637

          2   com.adobe.Install             0x00167fbd 0x3d000 + 1224637

          3   com.adobe.Install             0x00164daa 0x3d000 + 1211818

          4   com.adobe.Install             0x00070a9d 0x3d000 + 211613

          5   com.adobe.Install             0x00072018 0x3d000 + 217112

          6   com.adobe.Install             0x00056a10 0x3d000 + 104976

          7   AdobePIM.dylib                 0x023a7571 0x2294000 + 1127793

          8   AdobePIM.dylib                 0x022a99f1 0x2294000 + 88561

          9   AdobePIM.dylib                 0x022ab8e3 pim_startWorkflow + 563

          10  com.adobe.Install             0x00056478 0x3d000 + 103544

          11  libsystem_pthread.dylib       0x92114780 _pthread_body + 138

          12  libsystem_pthread.dylib       0x921146f6 _pthread_start + 155

          13  libsystem_pthread.dylib       0x92111f7a thread_start + 34

           

           

          Thread 9:

          0   libsystem_kernel.dylib         0x92f8bd5e __workq_kernreturn + 10

          1   libsystem_pthread.dylib       0x9211434b _pthread_wqthread + 1289

          2   libsystem_pthread.dylib       0x92111f56 start_wqthread + 34

           

           

          Thread 10:

          0   libsystem_kernel.dylib         0x92f8bd5e __workq_kernreturn + 10

          1   libsystem_pthread.dylib       0x9211434b _pthread_wqthread + 1289

          2   libsystem_pthread.dylib       0x92111f56 start_wqthread + 34

           

           

          Thread 8 crashed with X86 Thread State (32-bit):

            eax: 0xffffffff  ebx: 0xb0080150  ecx: 0xa2287128  edx: 0xa2287120

            edi: 0xa2287128  esi: 0xb0080158  ebp: 0xb0080128  esp: 0xb008010c

             ss: 0x00000023  efl: 0x00010286  eip: 0x9b51f050   cs: 0x0000001b

             ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f

            cr2: 0xa2287120

           

          Logical CPU:     2

          Error Code:      0x00000004

          Trap Number:     14

           

           

           

           

          Binary Images:

             0x3d000 -   0x1b5ff3 +com.adobe.Install (3.5.1.209 - 3.5.1.209) <DFCDEF27-BA5C-3379-8F34-2C63406BFF07> /Volumes/VOLUME/Creative Cloud Installer.app/Contents/MacOS/Install

          0x2294000 -  0x24a3ff7 +AdobePIM.dylib (3.5.1.209 - 3.5.1.209) <5AD5F9FF-DFC2-3B58-94A9-2122200165E8> /tmp/*/AdobePIM.dylib

          0x4843000 -  0x48c3ffb  com.apple.xquery (1.3.1 - 30) <840BFA2D-7B9F-3681-8F66-D5E8F934A920> /System/Library/PrivateFrameworks/XQuery.framework/XQuery

          0x8fe11000 - 0x8fe4567f  dyld (360.21) <A92CBDBD-C2B9-33C4-984B-ADE216B75DB8> /usr/lib/dyld

          0x900c0000 - 0x900fdff7  com.apple.DebugSymbols (132 - 132) <367ECDBA-A978-32B1-99B0-7D63C6F36D78> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols

          0x900fe000 - 0x90151fff  libstdc++.6.dylib (104.1) <649EF23E-4FEF-34DA-88DB-A7D4536AD3DF> /usr/lib/libstdc++.6.dylib

          0x90152000 - 0x9015fff7  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <94530CC8-FDD0-3C22-86C1-FB433A144779> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis

          0x9021b000 - 0x90237ff7  com.apple.openscripting (1.7.1 - 169.1) <D1821028-32F9-3C8E-A602-FB5178540557> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting

          0x90238000 - 0x9023bff7  libdyld.dylib (360.21) <62842062-048E-304F-8318-5AFA9F697C27> /usr/lib/system/libdyld.dylib

          0x9023c000 - 0x902b2ff3  com.apple.securityfoundation (6.0 - 55126) <2E98AF32-FA2E-37E6-8301-D90357B37680> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

          0x902b3000 - 0x90328fff  com.apple.SearchKit (1.4.0 - 1.4.0) <2F470D76-6C21-38A8-98A7-1DF5C4964F34> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit

          0x90329000 - 0x90329fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <3172ABD9-9647-3D33-A29D-41A454FDEED9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

          0x9032a000 - 0x90341ff7  libmarisa.dylib (4) <B64E6872-A3B1-3C96-9372-04F39BE2C2A8> /usr/lib/libmarisa.dylib

          0x90342000 - 0x90926ff3  com.apple.MediaToolbox (1.0 - 1731.15.200) <D4C0F260-DC7B-331F-B067-F163B0B7A91F> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

          0x90927000 - 0x90958ff3  libtidy.A.dylib (15.17) <83FCEB02-B5DD-36A8-8A8B-1CC61DD7EFF8> /usr/lib/libtidy.A.dylib

          0x90959000 - 0x9095cfff  libCoreVMClient.dylib (119.5) <ACC26124-2645-339E-BA10-BFE4E0768253> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

          0x9095d000 - 0x90965fff  com.apple.NetFS (6.0 - 4.0) <95A7A6DB-92AE-3D69-AE2E-A518C5258913> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

          0x90966000 - 0x90c22fff  com.apple.CoreData (120 - 641.3) <ED7656DF-E81A-3667-8952-726167ECCD10> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

          0x90c23000 - 0x90c49ff7  com.apple.quartzfilters (1.10.0 - 1.10.0) <C742B6D3-6E5E-362A-86BD-0143A79D8225> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters

          0x90c4a000 - 0x90fcdffb  com.apple.Foundation (6.9 - 1258) <982C731C-9144-3832-95E6-E22D0F37867E> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x920a1000 - 0x920b7fe7  libcompression.dylib (28) <B7A86671-648B-35B3-9A61-5B36D074689C> /usr/lib/libcompression.dylib

          0x920b8000 - 0x920baffb  libCGXType.A.dylib (956) <919FE5E6-1AB0-3227-BA95-C10F53AD5FAE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

          0x920bb000 - 0x9210afff  com.apple.opencl (2.7.0 - 2.7.0) <4C3D078E-BCA9-3376-B289-A8301C268297> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

          0x92111000 - 0x92119ffb  libsystem_pthread.dylib (138.10.4) <80F0637E-42BE-3C9D-A578-01F1017C73A2> /usr/lib/system/libsystem_pthread.dylib

          0x9211a000 - 0x92154fff  com.apple.MediaKit (16 - 809) <737F2EA6-8A73-3AAD-8D82-64A8A7E57578> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

          0x92155000 - 0x92156fff  libDiagnosticMessagesClient.dylib (100) <5F2F9A2C-1A83-3D4E-8F69-1D4FD0515794> /usr/lib/libDiagnosticMessagesClient.dylib

          0x92157000 - 0x9215fffb  libsystem_dnssd.dylib (625.40.17) <15EB85B5-51EF-3767-88E2-3B6B6D095B54> /usr/lib/system/libsystem_dnssd.dylib

          0x92160000 - 0x922b9ff7  libBLAS.dylib (1162) <6DA7F0A2-C21C-3179-B194-DA73F9D082AA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib

          0x922ba000 - 0x922cdfff  com.apple.Sharing (442.13.5 - 442.13.5) <18D4D73F-1B57-3521-A958-184B7B9BB5E2> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

          0x922ce000 - 0x9236ffff  com.apple.ink.framework (10.9 - 214) <E296CBCD-0290-375E-8E41-C0FA839AB184> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

          0x92370000 - 0x92401fff  com.apple.CoreSymbolication (3.1 - 58048.1) <66703E0A-1DFA-3857-B592-08745518366E> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n

          0x92402000 - 0x92402fff  libkeymgr.dylib (28) <1706DAE1-9175-3BB4-A4BF-431FF71D282E> /usr/lib/system/libkeymgr.dylib

          0x92403000 - 0x92507fff  libJP2.dylib (1442) <7A31DA72-CDC5-31A3-A55F-EFD954B36480> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

          0x92508000 - 0x9252bffb  com.apple.framework.Apple80211 (11.0 - 1121.34) <D8CEEFF5-CF57-3FB3-AD30-C35D2C55902B> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

          0x9252c000 - 0x92543ffb  libsystem_coretls.dylib (83.40.5) <216460F1-DC2B-31F6-B0E7-66CBC72EF78C> /usr/lib/system/libsystem_coretls.dylib

          0x92553000 - 0x925c5ffb  com.apple.framework.CoreWLAN (11.0 - 1101.20) <5F6E0342-3952-3550-B43C-67C45FC047E6> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

          0x92f69000 - 0x92f6cfff  com.apple.xpc.ServiceManagement (1.0 - 1) <29035C9E-C452-303C-8C51-12ECCA6BC6AE> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

          0x92f6d000 - 0x92f6fffb  libsystem_secinit.dylib (20) <B71D9743-87EB-3A33-BFD4-2BE8768E7FEB> /usr/lib/system/libsystem_secinit.dylib

          0x92f70000 - 0x92f91ffb  libsystem_kernel.dylib (3248.40.173.0.1) <645BAF4B-3F0B-39B9-8B82-2FC10E671826> /usr/lib/system/libsystem_kernel.dylib

          0x92f92000 - 0x93224fff  com.apple.imageKit (2.6 - 932) <FAE96FD9-05B1-39B7-BC7F-C2F70EA610DA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit

          0x93225000 - 0x934b3fff  com.apple.CFNetwork (760.4 - 760.4) <07F4F9CD-5DA1-392E-8169-CBB678F91750> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

          0x934b4000 - 0x934f4ff3  com.apple.AppleJPEG (1.0 - 1) <6F2A63D5-3DB3-3B70-A4A0-2B7D0014A948> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

          0x934f5000 - 0x936c8ff7  com.apple.ImageIO.framework (3.3.0 - 1442) <27DC590F-48F8-3726-8AEE-F070EA693677> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

          0x936e6000 - 0x936e6fff  com.apple.CoreServices (728.8 - 728.8) <1845A29D-F363-3256-B700-7B17B3ED5258> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

          0x936e7000 - 0x936eefff  com.apple.XPCService (2.0 - 1) <96A2DAAC-5385-3755-AEF4-85A22AC4FD94> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService

          0x936ef000 - 0x93744ff7  com.apple.htmlrendering (77 - 1.1.4) <5EFC54AC-7FD8-3ADA-97A8-345DD71A9D85> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering

          0x937e4000 - 0x9380efff  libsystem_info.dylib (477.40.5) <525B7BF2-67C9-3463-AD87-3F74375F1739> /usr/lib/system/libsystem_info.dylib

          0x93812000 - 0x93814fff  libCVMSPluginSupport.dylib (12.0.40.6) <4939537F-0DC7-3BBC-B0A9-4F37BCD50FC1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib

          0x93815000 - 0x93819fff  com.apple.CommonPanels (1.2.6 - 96) <E4AAB53E-E89B-387A-B6CE-69F5CF442C49> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels

          0x9381a000 - 0x9383efff  com.apple.ProtectedCloudStorage (1.0 - 1) <4D45979A-A01F-3497-BD14-B9991064E0CC> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedClo udStorage

          0x9383f000 - 0x93cd3fff  com.apple.CoreFoundation (6.9 - 1258) <09A92856-69C2-3F8D-BE24-F32FEEACB77E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

          0x93cd4000 - 0x93dedff7  com.apple.desktopservices (1.10.3 - 1.10.3) <63F7AF7C-9370-3419-8478-72D48637DA75> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

          0x93dee000 - 0x93dfefff  libGL.dylib (12.0.40.6) <A49491CF-04CF-3D5B-8094-676A5709AEEB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

          0x93dff000 - 0x93e28fff  libRIP.A.dylib (956) <A209A009-AEAC-30A7-A54C-E98B38C5CB89> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

          0x9401d000 - 0x94029ff7  libkxld.dylib (3248.40.173.0.1) <2EE31042-9CC5-3F56-B8DE-8B1C3EBD4B17> /usr/lib/system/libkxld.dylib

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          0x9408f000 - 0x94091fff  libquarantine.dylib (80) <4C34060C-9C6E-3804-ACF7-BDE3ADD900E9> /usr/lib/system/libquarantine.dylib

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          0x9aca8000 - 0x9ace7fff  com.apple.NavigationServices (3.8 - 220) <7C6C832E-137C-3557-B179-FF369F1DF4C3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices

          0x9ace8000 - 0x9ade8ff7  libFontParser.dylib (158.5) <3C6A3220-EF25-324E-803C-FE7DB1B0341E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib

          0x9adec000 - 0x9ae14fff  libxpc.dylib (765.40.35) <0C90A4A2-3963-3786-A323-988948697CB8> /usr/lib/system/libxpc.dylib

          0x9ae15000 - 0x9ae70fff  com.apple.print.framework.PrintCore (11.2 - 472.2) <135292C1-7165-3BFC-A6A9-36651006BD35> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore

          0x9b022000 - 0x9b086fff  com.apple.CoreServices.OSServices (728.8 - 728.8) <727D180A-C6F1-3745-8719-6406A2E340EE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices

          0x9b087000 - 0x9b087fff  libenergytrace.dylib (10) <ABE346A4-94BD-3116-9CD2-F3DE06D9799B> /usr/lib/libenergytrace.dylib

          0x9b1bf000 - 0x9b1c5ff3  libsystem_platform.dylib (74.40.2) <D75F4900-3DEA-3197-AABC-278596C080CE> /usr/lib/system/libsystem_platform.dylib

          0x9b1c6000 - 0x9b1f0fff  libxslt.1.dylib (14.1) <47450A2F-B4D1-3CA0-BA6F-E639BEF47830> /usr/lib/libxslt.1.dylib

          0x9b262000 - 0x9b288ffb  com.apple.MultitouchSupport.framework (304.10 - 304.10) <0F0B8875-C888-3DC0-9876-EE2D6592641A> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

          0x9b29b000 - 0x9b302fff  libcorecrypto.dylib (335.40.7) <FCE1042D-FB39-3A89-939E-5CE7C8EFE23C> /usr/lib/system/libcorecrypto.dylib

          0x9b303000 - 0x9b30bfff  com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <BEB2E1B7-753C-3923-9AEB-6D9BC58818EE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framewor k/Versions/A/FSEvents

          0x9b30c000 - 0x9b33ffe3  libsystem_m.dylib (3105) <621EDD29-0EBA-36BF-AE7A-4DFE6329300E> /usr/lib/system/libsystem_m.dylib

          0x9b340000 - 0x9b491fef  com.apple.coreui (2.1 - 365.2) <2A72FDC8-67FF-3E34-AC6D-CD397ED11DF5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

          0x9b496000 - 0x9b4b1fff  com.apple.CFOpenDirectory (10.11 - 194) <CD706164-EC06-3404-86F7-A9372B116136> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory

          0x9b4b2000 - 0x9b4b7fff  com.apple.TCC (1.0 - 1) <6D1175A4-876C-3601-B8BC-03728D55A890> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

          0x9b4b8000 - 0x9b4e5fff  libsandbox.1.dylib (460.40.31) <481E53DD-8044-3D2A-BE6B-6A1B23D7C512> /usr/lib/libsandbox.1.dylib

          0x9b51e000 - 0x9b5b3ffb  libsystem_c.dylib (1082.20.4) <9E202BD3-E7B7-3443-8D78-C88353AFAA76> /usr/lib/system/libsystem_c.dylib

          0x9b5b4000 - 0x9b65fff7  com.apple.LanguageModeling (1.0 - 1) <8C93D8EF-52BF-3A62-892C-5913282CB926> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling

          0x9b664000 - 0x9b66dff3  com.apple.AppleSRP (5.0 - 1) <75BDCAE5-82C9-38AC-885D-741CF175A803> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP

          0x9b69c000 - 0x9b6c2ffb  libPng.dylib (1442) <47B4A940-E559-34BB-A9E0-A941F3EB256E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

          0x9b6c3000 - 0x9b726fff  com.apple.SystemConfiguration (1.14 - 1.14) <F8914C89-DAAB-3997-83D0-7DE198B1FCFA> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

          0x9b727000 - 0x9b766ffb  libGLImage.dylib (12.0.40.6) <85DAA7E2-E3B3-3107-9790-EE688677AD66> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

          0x9b767000 - 0x9b88dff3  com.apple.CoreText (352.0 - 494.11) <DFA79764-7B23-3AC1-9332-D887F58AAE2C> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

          0x9b88e000 - 0x9b890fff  com.apple.loginsupport (1.0 - 1) <871D1582-0EEB-3223-8BA7-5B708B78A0BB> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.fram ework/Versions/A/loginsupport

          0x9b891000 - 0x9b8a4ff7  libsasl2.2.dylib (209) <CB3C5389-CF5B-3EE1-A9F8-979BF239553E> /usr/lib/libsasl2.2.dylib

          0x9b8a5000 - 0x9b8adfff  com.apple.frameworks.CoreDaemon (1.3 - 1.3) <2A4675CA-731F-37C6-ABE7-04BC93968B06> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon

          0x9b8ae000 - 0x9bae7fff  com.apple.CoreImage (11.4.0 - 366.4.15) <4334149A-CBAE-3878-8CC4-0B3ADB01E0E5> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage

          0x9bae8000 - 0x9bb19fff  com.apple.CoreServicesInternal (248.2 - 248.2) <66F9B9AC-BFEE-310E-9A2B-D9D475484580> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal

          0x9bb1a000 - 0x9bb1dfff  libpam.2.dylib (20) <A5D72430-8F29-3E9A-AE11-087ED0CB7506> /usr/lib/libpam.2.dylib

          0x9bb1e000 - 0x9bb22fff  libcache.dylib (75) <6C2EE04E-CDB4-3362-BB06-7BD9E358C280> /usr/lib/system/libcache.dylib

          0x9bb23000 - 0x9be1eff3  com.apple.CoreServices.CarbonCore (1136.1 - 1136.1) <0238DA67-5BC1-3979-AF12-2D433B83724B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore

          0x9be1f000 - 0x9be22fff  com.apple.AppleSystemInfo (3.1.5 - 3.1.5) <E7818513-7188-33C1-9CED-A7E94B007864> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo

          0x9be23000 - 0x9be23fff  libOpenScriptingUtil.dylib (169.1) <A1D8D063-AE4A-3CBE-85A4-1E9CD4FAB938> /usr/lib/libOpenScriptingUtil.dylib

          0x9be27000 - 0x9be95ffb  libsystem_network.dylib (583.40.17) <431D020F-BEF6-3A64-B8BE-81BB2E318DC1> /usr/lib/system/libsystem_network.dylib

          0x9be96000 - 0x9bec9ff7  com.apple.CoreAVCHD (5.8.0 - 5800.4.2) <E6120D53-CA3D-3625-8680-AE73F23B49B9> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

          0x9beca000 - 0x9bedbfff  libbsm.0.dylib (34) <FA298D27-CA59-3106-A3F7-33F91576FA13> /usr/lib/libbsm.0.dylib

          0x9bedc000 - 0x9bf16fff  com.apple.LDAPFramework (2.4.28 - 194.5) <329D7189-BE6F-33FB-93A2-0315098DBE6A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

          0x9bf17000 - 0x9bf3ffff  com.apple.IconServices (68.1 - 68.1) <0B9F8C2C-9BE9-3379-A6B9-38781C040EA2> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices

          0x9bf40000 - 0x9bf49fff  com.apple.DiskArbitration (2.7 - 2.7) <F0C5B62E-C11D-36C5-934B-20780C469616> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

          0x9bf4a000 - 0x9bf61ff7  com.apple.CoreMediaAuthoring (2.2 - 953) <8FFE0E4F-E04F-3E74-86FE-12274105D7C8> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing

          0x9bf62000 - 0x9bf9efff  com.apple.RemoteViewServices (2.0 - 99) <8333568B-7465-3D2D-B52E-6BC5A5ED8E7E> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces

          0x9bf9f000 - 0x9bfb5ff3  libLinearAlgebra.dylib (1162) <0A3647D3-7E07-3252-90A2-DF7924CC1109> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLinearAlgebra.dylib

          0x9bfd9000 - 0x9c01cfff  com.apple.Metal (56.6 - 56.6) <47F3C48D-09F6-3EE9-8E02-321E7463F20F> /System/Library/Frameworks/Metal.framework/Versions/A/Metal

          0x9c01d000 - 0x9c0a9ff3  com.apple.CorePDF (4.0 - 4) <4B09DF58-C995-3211-8907-EB2F7909F1C1> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

          0x9c0aa000 - 0x9c0acfff  libsystem_coreservices.dylib (19.2) <360AF758-E51B-3B37-A9CF-CA6958292A11> /usr/lib/system/libsystem_coreservices.dylib

          0x9c0ad000 - 0x9c0b3fff  com.apple.IOAccelerator (205.3 - 205.3) <E0E7FBDD-B2BF-31EE-BE78-209798BAF176> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator

          0x9c0b4000 - 0x9c0bdffb  com.apple.CommonAuth (4.0 - 2.0) <1840303D-48FF-3BF2-8E00-CB68BC5802C5> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

          0x9c0be000 - 0x9c0befff  com.apple.Carbon (154 - 157) <25DB41AD-B46F-3FC2-8FFB-325750777CC0> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

          0x9c0bf000 - 0x9c0cdff3  com.apple.opengl (12.0.40 - 12.0.40) <78199F27-3A00-3B01-A3F8-6224B736E41F> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

          0x9c0ce000 - 0x9c0cefff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <8478BFDC-E0E9-33CB-B782-E5225BAF8D93> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib

          0x9c0cf000 - 0x9c17efff  com.apple.PDFKit (3.1 - 3.1) <93E5AC4D-1B4C-3CD2-AD62-FE0A3A870977> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit

          0x9c17f000 - 0x9c197ff7  libSparseBLAS.dylib (1162) <2EDFF4D8-956A-3C85-8AAC-87BD528CD552> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libSparseBLAS.dylib

          0x9c1da000 - 0x9c1e4fff  libsystem_notify.dylib (150.40.1) <2289C342-4E02-3DE8-9160-A2A4E288B2DD> /usr/lib/system/libsystem_notify.dylib

          0x9c1e5000 - 0x9cec5ffb  com.apple.AppKit (6.9 - 1404.42) <4A6DD198-9504-3164-BC21-1C0CE9BFAE08> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

          0x9d081000 - 0x9d1c3fef  libvDSP.dylib (563.5) <1463C8CE-B11B-3B24-B456-F12CCEB1F693> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib

          0x9d1c4000 - 0x9d1d4ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <ED219AAC-30C6-3E9C-9005-AF763F1A62CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

          0x9d1d5000 - 0x9d288ff7  com.apple.Bluetooth (4.4.4 - 4.4.4f1) <93ABE777-A46E-3D3F-B2BF-71B33AE95289> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

          0x9d289000 - 0x9d294ff7  libChineseTokenizer.dylib (16) <AE3E240D-C4AC-39D0-882F-4F877B182779> /usr/lib/libChineseTokenizer.dylib

          0x9d295000 - 0x9d2a2fff  com.apple.SpeechRecognitionCore (2.2.7 - 2.2.7) <51F1211F-E879-3BB8-80DA-9B127D8D107D> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecogn itionCore

          0x9d350000 - 0x9d386ff7  com.apple.CoreVideo (1.8 - 191.2) <938A0EA6-4ED5-3A69-87A5-073765153FC8> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

          0x9d387000 - 0x9d761ff7  libLAPACK.dylib (1162) <4A260888-8F55-365C-9B4D-AB96248AC40F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

          0x9d762000 - 0x9d763fff  liblangid.dylib (122) <3432A383-168D-3522-8B32-BEABE733FC8F> /usr/lib/liblangid.dylib

          0x9d764000 - 0x9d768ffb  libGIF.dylib (1442) <2890826E-8230-3323-B72F-0CB06532A088> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

          0x9d769000 - 0x9d7c9ff7  com.apple.AppleVAFramework (5.0.32 - 5.0.32) <ACE9BEE8-EEF3-3849-BD3F-20641598B9D5> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

          0x9d7ca000 - 0x9d8bfff3  com.apple.CoreMedia (1.0 - 1731.15.200) <937C2510-C38C-388C-95C7-B517D9DED9D9> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

          0x9deb1000 - 0x9deb6ff7  libmacho.dylib (875.1) <7B7E1EE6-19D2-3ED5-A183-04EEB663C656> /usr/lib/system/libmacho.dylib

          0x9deb7000 - 0x9e0d5ffb  libicucore.A.dylib (551.50) <CDB7A9E2-33E8-31DB-9E87-6DB0501DA4CF> /usr/lib/libicucore.A.dylib

          0x9e0d6000 - 0x9e4cfffb  com.apple.CoreGraphics (1.600.0 - 956) <0E65FE2F-81C9-3269-84D2-59A9AD3F03B7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

          0x9e558000 - 0x9e558fff  libsystem_blocks.dylib (65) <30FA4604-2D0B-3318-B74E-176F0A7E9049> /usr/lib/system/libsystem_blocks.dylib

          0x9e559000 - 0x9e649fff  libcrypto.0.9.8.dylib (59.40.1) <28FC5FAF-B278-36D0-9FAF-295AB3418A29> /usr/lib/libcrypto.0.9.8.dylib

          0x9e69d000 - 0x9e6a0ffb  libutil.dylib (43) <761D677E-9A8E-3385-BCFD-F2CB28A6A9B6> /usr/lib/libutil.dylib

          0x9e6a1000 - 0x9e795ff7  libxml2.2.dylib (29.4) <027B8BF6-65EF-3111-BF84-426719536228> /usr/lib/libxml2.2.dylib

          0x9e796000 - 0x9e798fff  com.apple.SafariServices.framework (11601 - 11601.5.13) <52F17293-E32F-355F-A834-72E73E9D606A> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariServices

          0x9e799000 - 0x9e7a3fff  com.apple.DisplayServicesFW (3.0 - 378) <ABFC75FF-C760-3216-AA44-83A0538F2FE3> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices

          0x9e7a4000 - 0x9e8a2fff  com.apple.LaunchServices (728.8 - 728.8) <406244C9-C4CB-376C-BC44-9449BD81CEC4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

          0x9e8a3000 - 0x9e8c6fff  libJPEG.dylib (1442) <EC4F335E-E238-3BE6-8AC4-1F4778F363C6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

          0x9e8c7000 - 0x9eb6afff  libmecabra.dylib (696.5) <44285D47-C616-3017-8297-ED5AEEB69982> /usr/lib/libmecabra.dylib

          0x9eb6b000 - 0x9ec0bffb  com.apple.QD (3.12 - 302) <4B99C015-A518-3C0E-9512-463E79B8F444> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

          0x9ec0c000 - 0x9ec1aff7  libz.1.dylib (61.20.1) <34A8BA7F-AA56-322E-AC39-ADF8DDE53FF1> /usr/lib/libz.1.dylib

          0x9ec50000 - 0x9ec50fff  com.apple.Cocoa (6.11 - 22) <5DE99658-0C2F-3DB0-8741-B9D36FCF04D8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

          0x9ec51000 - 0x9ec53fff  com.apple.SecCodeWrapper (4.0 - 261.40.2) <73D793F3-C3CD-3F4F-859C-122C44F81F8F> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper

          0x9ec54000 - 0x9ec5dfff  libcopyfile.dylib (127) <367EF1CA-F84D-3A22-B423-70961D21C241> /usr/lib/system/libcopyfile.dylib

          0x9ec5e000 - 0x9ec69fff  com.apple.AppSandbox (4.0 - 261.40.2) <86C6A730-E548-38FC-9CFD-C8D056C6265B> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

          0x9ec6a000 - 0x9ec77fff  com.apple.OpenDirectory (10.11 - 194) <62300453-CA95-312C-A77E-2DD44DAB3AE8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

          0x9ec78000 - 0x9eccaff3  com.apple.CoreMediaIO (703.0 - 4791) <D8C18E72-B9A7-3A74-8867-E62B90C4B790> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

          0x9eccb000 - 0x9ecd0ffb  libcompiler_rt.dylib (62) <827EBCF1-DDE3-3290-98AC-D194AF897099> /usr/lib/system/libcompiler_rt.dylib

          0x9ecd1000 - 0x9ecdcfff  com.apple.NetAuth (6.0 - 6.0) <5BDBB960-B818-3B5A-9F0A-345DFB727F76> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

          0x9ece6000 - 0x9ecffffb  libsystem_malloc.dylib (67.40.1) <E15CC794-45EE-3999-9D87-6F76FAA6B8A9> /usr/lib/system/libsystem_malloc.dylib

          0x9ed00000 - 0x9ed02ff3  com.apple.EFILogin (2.0 - 2) <CB406C7B-EA04-3703-80C4-F21658D6CFBC> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

          0x9ed77000 - 0x9ed7aff7  com.apple.help (1.3.3 - 46) <61D6C3D7-73E3-3586-844D-18A1A8E549A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help

           

           

          External Modification Summary:

            Calls made by other processes targeting this process:

              task_for_pid: 2

              thread_create: 0

              thread_set_state: 0

            Calls made by this process:

              task_for_pid: 0

              thread_create: 0

              thread_set_state: 0

            Calls made by all processes on this machine:

              task_for_pid: 333

              thread_create: 0

              thread_set_state: 0

           

           

          VM Region Summary:

          ReadOnly portion of Libraries: Total=209.9M resident=0K(0%) swapped_out_or_unallocated=209.9M(100%)

          Writable regions: Total=92.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=92.4M(100%)

           

                                          VIRTUAL   REGION

          REGION TYPE                        SIZE    COUNT (non-coalesced)

          ===========                     =======  =======

          Accelerate.framework               128K        2

          Activity Tracing                  2048K        2

          CG backing stores                  256K        2

          CG image                             4K        2

          CG shared images                   176K        5

          CoreAnimation                       92K       11

          CoreUI image data                 1012K        9

          CoreUI image file                  160K        3

          Foundation                           4K        2

          Image IO                            64K        2

          Kernel Alloc Once                    4K        2

          MALLOC                            57.9M       36

          MALLOC guard page                   48K       10

          Memory Tag 242                      12K        2

          Process Corpse Info               2048K        2

          Stack                             12.6M       12

          Stack Guard                       56.0M       12

          VM_ALLOCATE                        100K       12

          __DATA                             9.9M      236

          __IMAGE                            528K        2

          __LINKEDIT                        49.6M        6

          __OBJC                            3644K       82

          __TEXT                           160.3M      244

          __UNICODE                          552K        2

          mapped file                      143.6M      106

          shared memory                     16.6M       12

          ===========                     =======  =======

          TOTAL                            517.2M      792

          • 2. Re: Couldn't update--now can't even reinstall CC for Mac
            Bani Verma Adobe Employee

            Hi Patrick,

             

            Please follow the below steps:

            • Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
            • Also disable the Firewall of your machine see, OS X: About the application firewall - Apple Support
            • Disable Firewall of the Internet security program installed on computer.
            • Go to : Apple Icon > System Preferences > Security & Privacy > General > " Allow apps downloaded from " change this to ANYWHERE ( To make these changes click on the Padlock in the left bottom corner of this window and enter your computer password )

             

            1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

            • Creative Cloud
            • Core sync & Core sync Helper
            • CC library & CCX processes
            • Adobe Desktop Common
            • Adobe Update daemon
            • Adobe IPC Broker
            • After this anything that says adobe on it do a force quit for it

            2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

            3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

            4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

            5- Right click on Finder icon and  select "Go-To" Folder option.

            6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

            ~/library ( It will open User Library folder. )

            7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

            8- Again > Right click on Finder icon and  select "Go-To" Folder option > You will get a text box, type-in below command and then hit 'Return' key.

            /library ( It will open System Library folder.)

            9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

            10- Run Adobe Cleaner tool. > If present Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

            http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

            11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

            https://creative.adobe.com/products/creative-cloud

             

            Let us know if this helps.

             

            Regards,

            Bani Saini

            • 3. Re: Couldn't update--now can't even reinstall CC for Mac
              patrickl95501232 Level 1

              followed your steps

               

              received this error on attempted reinstall of CC desktop

              • 4. Re: Couldn't update--now can't even reinstall CC for Mac
                Bani Verma Adobe Employee

                Hi Patrick,

                 

                This error that you are getting is related to network, if the Adobe servers are not able to connect to your machine this error shows up , however this is only related to the Creative Cloud desktop app.

                You can install the Adobe Application manager 9.0 and update that to Creative cloud app : Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager

                 

                If it still fails i would suggest you to download the Creative cloud app from the direct download link.

                Please follow the below steps to download and install the Creative Cloud app from direct download link:

                 

                1) Open following link https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

                2) Open a new tab in the same browser

                3) Open following link in that tab http://prodesigntools.com/trials2/AdobeProducts/KCCC/1/win32/ACCCx3_4_1_181.zip

                4) Unzip the files using 7zip or winrar : WinRAR download and support: Post-Download

                4) Install creative cloud using the setup file obtained after unzipping the file

                 

                Note: It is important to do it step by step as opening first link is to make sure you do not get access denied error while using second link in that browser.

                 

                Let us know if this helps.

                 

                Regards,

                Bani Saini

                • 5. Re: Couldn't update--now can't even reinstall CC for Mac
                  patrickl95501232 Level 1

                  tried the Adobe Application manager 9.0 route. Got this error message mid way through:

                   

                   

                   

                   

                   

                   

                  I’m now trying your other solution

                  • 6. Re: Couldn't update--now can't even reinstall CC for Mac
                    patrickl95501232 Level 1

                    and upon following your steps for the other possible solution, I am unfamiliar with what I’m supposed to do with that Rar folder. How am I to use it to unzip the downloaded “ACCC” folder?

                     

                    For that matter, the downloaded file for the second link gives me a .exe setup file. I’m on a Mac.

                     

                     

                    please advise

                    • 7. Re: Couldn't update--now can't even reinstall CC for Mac
                      Bani Verma Adobe Employee

                      Hi Patrick,

                       

                      I would recommend you to contact our support teams over Chat/Phone as they can remote in to your machine and help.

                       

                      Please click on the following link : Contact Customer Care

                      **Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above**

                      Select the exact options shown below in the screen shot to get support options:

                      Technical.PNG

                      Let us know if this helps.


                      Regards,

                      Bani Saini

                      1 person found this helpful
                      • 8. Re: Couldn't update--now can't even reinstall CC for Mac
                        patrickl95501232 Level 1

                        the chat option is not appearing as available to me

                         

                        only the forums

                        • 9. Re: Couldn't update--now can't even reinstall CC for Mac
                          Bani Verma Adobe Employee

                          I have marked a personal message to you please check.