I suppose you are using the latest version of EA. If you have more than one jquery version in your script panel, delete the older one.
What do you get in the console when you run EA comp on its own?
I'm actually quoting Zak, but I'm not Zak.
I followed your advice and delete the older jquery. I don't know how to run the EA comp on it's own through the console, although I could make a version of the Muse file without the Edge animation (temporarily), and run that through. But first I'd like to try to solve the problem of the typeface.
Does anyone have any suggestions as to how to make Edge only download the single typeface used in the composition, rather than the complete set of five typefaces, four of which aren't actually used?
Is there anyone from the Edge Animate team that could help me answer the question as to why this comp uses only one typeface, but downloads five typefaces when published?
OK, here's some more information.
A screenshot of my library panel (Dropbox - Screenshot 2016-02-23 10.31.54.png) shows what looks like the entire Lato font family, all five typefaces, even though the composition only uses one. How can I get Animate to only output one, not five?
Could anyone from the Edge Animate team please advise?
Years ago Adobe had the best technical support in the world, and now it has the worst. Until about ten or so years ago I could call tech support and be immediately connected to a true expert who never would fail to answer my questions and solve my problem. Now when I call technical support, I work my way through a cue, hear a message “Did you know you can get answers to your questions on Adobe forum 24 hours a day, with our vibrant staff?,” and when a person finally answers the phone, they are from a staff outsourced to India that don’t understand the software, can only answer general questions, and refer me back to the forum, while saying they will escalate the case. Meanwhile, it’s been my experience over and over again, including in the instance, that it’s the general policy of the Adobe staff to repeatedly ignore any questions I write on the forum, including when it was allegedly escalated two days ago. This is not just the worst support of any company I deal with, it is pure frustration and no support.
Could someone please address this?