1 Reply Latest reply on Feb 18, 2016 9:25 AM by Bani Verma

    Hello, why can't I subscribe to the education subscription?

    jw39566542

      Hi,

       

      This is the result I get when I try to subscribe to a student subscription of Adobe CC on adobe.fr:

       

      The continue button remains greyed out. Why?

       

      Can a member of Adobe support please help me?

       

      Thanks,

       

       

      2016-02-18.png

        • 1. Re: Hello, why can't I subscribe to the education subscription?
          Bani Verma Adobe Employee

          Hi jw39566542,

           

          Please try in a different browser or reset the browser you are trying to make the purchase from as this seems to be a browser issue.

           

          If you still need any help please click on the following link to Contact Customer Care

          **Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above**

          Select the exact options shown below in the screen shot to get support options:

          payment cc.PNG

          Let us know if this helps.


          Regards,

          Bani Saini

          1 person found this helpful