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Are you viewing the image from within one of your libraries? If so could you please open the menu under your avatar and select License History. From there click the image ID link for your image and download it there. I've recently reported a bug regarding what you've described above. If these instructions don't work for you please reply back and let me know.
Thank you both, you were right. I did figure it out just after I'd written the post, but wasn't able to get back on until now. Thanks for taking the time.
I seem to be having a similar issue in that I've purchased 1 video and 6 images but the 6th image just won't download even though it tells me that "download will start shortly" every time I try.
I've followed all the advice on the trouble shooting page (clear cache and even used a new browser) but the last image won't download. As with the original question, if I go to the library then it asks me to buy the image again. If I go to the linked image, I just keep being told it will download shortly but never does.
Thanks in advance
The info I provided above should help you also.