Connection Failed, Native Error

[TJS4444]

A staff member is receiving a Publishing Failed message: Connection Failed. Please check connection and post again. Native Error: Cannot accept uploading file. Further processing is stopped. He is using RH6. Some of the language used in the project is portugeise. I am wondering if this might be the problem if certain characters are used in conjunction with the language. Any familiarity with this error message?

[RoboColum_n_]

Hi TJS4444.
Did the project generate properly? If so, it is unlikely to be a language issue. Can they publish any project to that location? Indeed can anyone? Also I'm assuming this is NOT webhelp pro output?

[TJS4444]

This is a WebHElp Pro project. The project does generate the preview properly, but they have been unsuccessful when attempting to publish. They haven't attempted to publish any other projects to the server.

[RoboColum_n_]

OK. What version of RH and RH Server do they have? If RH7 or before, check they have the required RH server permissions. If they have, can someone else publish the output?

[TJS4444]

They are using RH 6 and server 6. They have setup the permissions correctly. They also ran a test project, which did publish successfully, but when they try to publish the original project, publishing fails with the message: Native Error: Cannot accept uploading file. Further processing is stopped.

[RoboColum_n_]

Portugese is one of the eleven supported languages in RH6 but I wonder if you can publish to the server if you remove the Portugese characters?