3 Replies Latest reply on Feb 22, 2016 4:50 AM by Sheena Kaul Branched from an earlier discussion.

    Re: I was charged twice for the same image!

    photodude

      HI Beverly, I have the same problem. I ordered/downloaded 4 images but doubled one of them. I received this answer form chat.

      I checked and see that we do not have the option to process the refund for the single image as the image will be downloaded after accepting the stock terms and conditions and there will not be refund for the single image.

       

       

      You are now chatting with Adarsh.
      Please don’t close the chat window or browser tab since it will end our chat session.

       

       

      8:57:16 PM

      Adarsh:

       

      Hello! Welcome to Adobe Customer Service.

       

       

      8:57:26 PM

      James Devinney:

       

      Hi Adarsh

       

       

      8:57:28 PM

      Adarsh:

       

      Hi James!

       

       

      8:59:08 PM

      Adarsh:

       

      I will check and assist you with the refund for single image for you.

       

       

      8:59:29 PM

      James Devinney:

       

      Outstanding Adarsh, thanks

       

       

      9:00:20 PM

      Adarsh:

       

      I checked and see that we do not have the option to process the refund for the single image as the image will be downloaded after accepting the stock terms and conditions and there will not be refund for the single image.

       

       

      9:00:53 PM

      James Devinney:

       

      What can I do? since I do not need 2 copies of an image?

       

       

      9:05:14 PM

      Adarsh:

       

      We regret to inform you that we do not have option to process the refund for the Single image stock subscription and I am sorry this situation happened to you.

       

       

      You have ended this chat session. Thank you for contacting Adobe.

       

       

      Beverly is that the end of it, I have no resolution?

      Thank you,

      James