3 Replies Latest reply on Feb 23, 2016 12:21 AM by Test Screen Name

    access denied when extracting pdf docs

    trevorb98518894

      access denied when extracting pdf docs@@ ! !

        • 1. Re: access denied when extracting pdf docs
          YatharthS Adobe Employee

          Hi trevorb98518894,

           

          Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

          If the documents are saved on network drive, please try to save them on your local drive & then check.

          Also check with the document properties it shouldn't be a secure document.

          Also check with Acrobat > Edit > Preferences > Security (Enhanced)> uncheck the option for 'Enable Enhanced Security'.You will be prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes & Click OK to save your change.Exit the Adobe Application & relaunch the application .


          Regards,

          Yatharth

          • 2. Re: access denied when extracting pdf docs
            trevorb98518894 Level 1

            YatharthS,

             

             

             

            Acrobat x pro – that I am currently using

             

            Win 7 pro  sp1 - 64 bit

             

            I ran the update still did not fix anything. Also I did follow your email about the security box – still is not fixed.

             

            I would like someone to remote into one of my sessions and fix these two major issue for me. If there is a fee for this, please provide me the cost?

             

             

             

            Please advise?

             

             

             

             

             

             

             

             

             

            Trevor Behrmann

             

            Legal Help Desk

             

            Ellis, Ged & Bodden, P.A.

             

            ATTORNEYS AT LAW

            7171 North Federal Highway

            Boca Raton, FL 33487

             

             

             

            E: tbehrmann@egblaw.com <mailto:tbehrmann@egblaw.com>

             

            O: 561.995.1966

             

            D: 561.910.8290

             

            F:  561.241.0812

            • 3. Re: access denied when extracting pdf docs
              Test Screen Name Most Valuable Participant

              Acrobat X support is finished. But if you stick with the forum, we might be able to help. (Beware of anyone contacting you privately only, that could be a scam!!)

               

              You've only mentioned one issue here. Have you tried extracting files to your desktop?