Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "
If the documents are saved on network drive, please try to save them on your local drive & then check.
Also check with the document properties it shouldn't be a secure document.
Also check with Acrobat > Edit > Preferences > Security (Enhanced)> uncheck the option for 'Enable Enhanced Security'.You will be prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes & Click OK to save your change.Exit the Adobe Application & relaunch the application .
Acrobat x pro – that I am currently using
Win 7 pro sp1 - 64 bit
I ran the update still did not fix anything. Also I did follow your email about the security box – still is not fixed.
I would like someone to remote into one of my sessions and fix these two major issue for me. If there is a fee for this, please provide me the cost?
Legal Help Desk
Ellis, Ged & Bodden, P.A.
ATTORNEYS AT LAW
7171 North Federal Highway
Boca Raton, FL 33487
Acrobat X support is finished. But if you stick with the forum, we might be able to help. (Beware of anyone contacting you privately only, that could be a scam!!)
You've only mentioned one issue here. Have you tried extracting files to your desktop?