3 Replies Latest reply on Jun 14, 2010 4:34 PM by littlepawan

    Installation Issues with Win XP

    thedex1
      Hi, how are all of you? I am having installation issues with Windows XP. Every time I double click the Adobe Air installer, it says, "Installer encounters an error and need to be close"
      I have tried on three different PC. All giving same error. I downloaded the installer many time from adobe site but nothing works.

      Windows XP SP2
      512MB RAM
      Pentium IV 2.4 GHz Processor

      Any suggestion or help will be greatly appreciated.

      Thanks,

      .:.WAHAB
        • 1. Re: Installation Issues with Win XP
          tzeng Adobe Employee
          Could you get the installation log and post it here?
          To get the installation log, create a .airinstall.log file in your home directory.

          Thanks,

          -ted
          • 2. Re: Installation Issues with Win XP
            thedex1 Level 1
            Hello Tzeng, thank you for your reply. I could not get to the log file you mentioned in your reply but here is file generated when I get the error:
            FILE LOCATION
            F:\DOCUME~1\DUR-E-~1\LOCALS~1\Temp\c022_appcompat.txt

            <?xml version="1.0" encoding="UTF-16"?>
            <DATABASE>
            <EXE NAME="Adobe AIR Installer.exe" FILTER="GRABMI_FILTER_PRIVACY">
            <MATCHING_FILE NAME="Adobe AIR Installer.exe" SIZE="42304" CHECKSUM="0xAC3BF086" BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR Installer" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="setup.exe" INTERNAL_NAME="setup.exe" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13891" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210" UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009 19:35:52" UPTO_LINK_DATE="02/12/2009 19:35:52" />
            <MATCHING_FILE NAME="AdobeAIRInstaller.exe" SIZE="15739760" CHECKSUM="0xA9D06949" BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR Installer" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="Adobe AIR Installer.exe" INTERNAL_NAME="Adobe AIR Installer.exe" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF1128F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210" UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009 19:35:39" UPTO_LINK_DATE="02/12/2009 19:35:39" />
            <MATCHING_FILE NAME="flashplayer_9_plugin_debug.exe" SIZE="1786846" CHECKSUM="0x2FE8A8E1" BIN_FILE_VERSION="9.0.159.0" BIN_PRODUCT_VERSION="9.0.159.0" PRODUCT_VERSION="9.0.159.0" FILE_DESCRIPTION="Adobe® Flash® Player Plugin Installer" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe® Flash® Player Plugin" FILE_VERSION="1.0.20" LEGAL_COPYRIGHT="Copyright © 1996-2009 Adobe Systems Incorporated and its licensors. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x18FD8B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.159.0" UPTO_BIN_PRODUCT_VERSION="9.0.159.0" LINK_DATE="01/13/2007 18:28:10" UPTO_LINK_DATE="01/13/2007 18:28:10" VER_LANGUAGE="English (United States) [0x409]" />
            <MATCHING_FILE NAME="setup.msi" SIZE="30720" CHECKSUM="0xF9521F1C" />
            <MATCHING_FILE NAME="Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe" SIZE="67392" CHECKSUM="0x78783101" BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR Application Installer" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="Adobe AIR Application Installer.exe" INTERNAL_NAME="Adobe AIR Application Installer.exe" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x145F9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210" UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009 19:34:43" UPTO_LINK_DATE="02/12/2009 19:34:43" />
            <MATCHING_FILE NAME="Adobe AIR\Versions\1.0\Adobe AIR.dll" SIZE="7876928" CHECKSUM="0x7F6C1C4D" BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="Adobe AIR.dll" INTERNAL_NAME="Adobe AIR.dll" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x789021" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210" UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009 19:33:38" UPTO_LINK_DATE="02/12/2009 19:33:38" />
            <MATCHING_FILE NAME="Adobe CS3\Flash Professional\Adobe CS3\Setup.exe" SIZE="2685104" CHECKSUM="0x7309F0C8" BIN_FILE_VERSION="1.0.135.0" BIN_PRODUCT_VERSION="1.0.135.0" PRODUCT_VERSION="1,0,135,0" FILE_DESCRIPTION="Adobe Setup" COMPANY_NAME="Adobe Systems, Copyright 2005-2007" PRODUCT_NAME="Adobe Setup" FILE_VERSION="1,0,135,0" ORIGINAL_FILENAME="Setup.exe" INTERNAL_NAME="Setup.exe" LEGAL_COPYRIGHT="Adobe Systems, Copyright 2005-2007. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x298CDB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.135.0" UPTO_BIN_PRODUCT_VERSION="1.0.135.0" LINK_DATE="03/16/2007 23:30:15" UPTO_LINK_DATE="03/16/2007 23:30:15" VER_LANGUAGE="English (United States) [0x409]" />
            <MATCHING_FILE NAME="Adobe CS3\Flash Professional\Adobe CS3\WinBootstrapper.msi" SIZE="1823744" CHECKSUM="0x88506662" />
            </EXE>
            <EXE NAME="Adobe AIR.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
            <MATCHING_FILE NAME="Adobe AIR.dll" SIZE="7876928" CHECKSUM="0x7F6C1C4D" BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="Adobe AIR.dll" INTERNAL_NAME="Adobe AIR.dll" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x789021" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210" UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009 19:33:38" UPTO_LINK_DATE="02/12/2009 19:33:38" />
            </EXE>
            <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
            <MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
            </EXE>
            </DATABASE>


            Seems like an XML doc.
            I tried by extracting all the file with WinRAR but nothing worked
            Please let me know if you need more information.

            Thanks
            .:.WAHAB
            • 3. Re: Installation Issues with Win XP
              littlepawan Level 1

              Hi,

               

              As the application is crashing, it could be some third party interference also.In that case you can do clean boot.

              Before cleanboot make sure, that you have uninstalled any old AIR version from Control Panel>Add and Remove program.

              For steps, please follow the microsoft link:-

               

              http://support.microsoft.com/kb/310353

               

              Then do the installation again.

               

              Once it is done then you can again revert the changes as normal.