2 Replies Latest reply on Feb 20, 2016 7:03 PM by Brucgovn

    Verification Email Being sent to the WRONG email! URGENT

    mavb59884893

      I have already downloaded Cs4, however I needed Illustrate for another school project. I have verified my creative cloud before, and now it is asking me to do so again- But with an old adobe account email that I do not have access to! This is incredibly frustraiting as I NEED to finish work. Please, if you could inform me on how to fix this glitch contact me ASAP

        • 1. Re: Verification Email Being sent to the WRONG email! URGENT
          kglad Adobe Community Professional & MVP

          contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

          • 2. Re: Verification Email Being sent to the WRONG email! URGENT
            Brucgovn Adobe Community Professional

            Follow below steps :

             

            Windows :

             

            End all Adobe related tasks like AAMUpdater, Creative Cloud , CoreSync...............etc from Task Manager.

             

            Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

            Type in below command and hit 'Enter' key.

            Appdata

            It will open Appdata folder.

            Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

             

            Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and then Sign in.

             

             

             

            Mac :

             


            Force Quit all Adobe related tasks like AAMUpdater, Creative Cloud , CoreSync...............etc from Activity Monitor.

             

            1) Right click on Finder icon and  select "Go-To Folder" option.
            2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

            ~/library

            It will open User Library folder.

            3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

             

            Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and then Sign in.

            1 person found this helpful