4 Replies Latest reply on Feb 21, 2016 11:59 AM by Just Shoot Me

    light room 5 won't accept raw files

    robertl68618444

      Hi. This is the first time I've shot pictures in raw.  I go to import and the first thing that happens is my computer recognizes that the files are there all 641 of them. However. No preview is available.  I click import. And a window pops up saying non of the files were imported because "the files are not recognized by the raw format support in lightroom"

      Do I really have.to update it? Because that would entail packing up my desktop and moving it somewhere with internet.....

       

      I have a pc. And it's lightroom 5.  My camera is cannon if that means anything.... sorry if I'm not doing this right... I'm not computer savvy and don't know forum customs