3 Replies Latest reply on Feb 21, 2016 3:25 PM by Steve Grisetti

    Le logiciel ne s'ouvre plus.

    isamarcoux

      Je l'ai désinstallé et réinstallé, mais ça ne fonctionne pas. Une idée?

        • 1. Re: Le logiciel ne s'ouvre plus.
          Steve Grisetti Adobe Community Professional

          Which version of the software are you using?

           

          What about Premiere Elements doesn't work? What happens when you start the program?

           

          What operating system are you running it on? Have you ensured you have all of the latest updates for that operating system?

           

          Have you ensured you have the latest version of Quicktime, per the program's requirements?

           

          Did the program ever work on your machine? If so, when did it stop working and what changes had you made to your computer?

           

          We definitely need more details in order to help you.

          • 2. Re: Le logiciel ne s'ouvre plus.
            isamarcoux Level 1

            I use Adobe Premiere Elements 14

             

            When I click on the program iconor on a file nothing apen. I'm using Windows 7 professional.

             

            The program work for the past 2 months and yesterday, it stops working.

             

            Thank you!

            • 3. Re: Le logiciel ne s'ouvre plus.
              Steve Grisetti Adobe Community Professional

              Try starting the program while holding down the Ctrl+Alt+Shift keys on the left side of your keyboard.

               

              You should get a warning that the program will make a change to your system. Okay that and the program should start working again.