1 Reply Latest reply on Feb 21, 2016 9:19 AM by alexandern74939556

    Paper jam issues with Lightroom CC Windows 10 to a HP Photosmart D7260.


      Paper jam issues with Lightroom CC Windows 10 to a HP Photosmart D7260.
      I have unistalled drivers/app for the HP printer and then reinstalled them. At  LR print module send to print. Paper loads (4×6 or 8×10 makes no difference). Paper seems to be at the print heads the o/s reports paper jam. To me look like the file to be printed gets lost, if that is possible.

      Same image loaded in photoshop cc prints fine, photo exported from LR as jpg, prints fine from windows app.

      Any idea what to do here? Needless to say all this worked before upgrading to windows 10. But to me it seems adobe (from LR) is not sending the file to the printer.

      Lightroom version: CC 2015.4 [ 1060496 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 3.2 GHz

      Built-in memory: 24566.9 MB

      Real memory available to Lightroom: 24566.9 MB

      Real memory used by Lightroom: 1634.4 MB (6.6%)

      Virtual memory used by Lightroom: 1644.3 MB

      Memory cache size: 2765.3 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920×1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info:

      GeForce GTX 750/PCIe/SSE2

      Check OpenGL support: Passed
      Vendor: NVIDIA Corporation
      Version: 3.3.0 NVIDIA 361.91
      Renderer: GeForce GTX 750/PCIe/SSE2
      LanguageVersion: 3.30 NVIDIA via Cg compiler

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Files to Save\Lightroom Backups\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\Alex\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:

      1) Canon Tether Plugin

      2) Facebook

      3) Flickr

      4) HDR Efex Pro 2

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

      7) Perfect Effects 9

      Config.lua flags: None

      Adapter #1: Vendor : 10de

      Device : 1381

      Subsystem : 84b51043

      Revision : a2

      Video Memory : 972

      Adapter #2: Vendor : 1414

      Device : 8c

      Subsystem : 0

      Revision : 0

      Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (High Definition Audio Device)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: LR5x102

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

        • 1. Re: Paper jam issues with Lightroom CC Windows 10 to a HP Photosmart D7260.
          alexandern74939556 Level 1

          Solution was found from another blog  and it worked for me.




          After several attempts to resolve the Lightroom/HP Photosmart Printer ‘Paper Jam’ issue, by uninstalling/reinstalling HP Printer drivers (all to no avail), I have now recently found a different solution.
          I have done this by the ‘Add a printer’ route, so that I now have two sets of preferences for my one printer.
          The steps required are as follows:
          ‘Add a printer’
          ‘The printer that I want isn’t listed’
          ‘Find a printer by other options’
          Add a local printer or network printer with manual settings’
          ‘Choose a printer port’
          ‘Use an existing port’
          ‘USB001 (Virtual Printer Port for USB)’
          ‘Select Manufacturer’
          ‘Select Printer’

          This process has worked for me with Lightroom 5.7.1 with an HP Photosmart C7280 Printer.
          I think this way I’m probably using a Windows 10 driver to run the printer, rather than an HP one.
          So now I select from ‘HP Photosmart 7200 Series’ for printing from all other Apps or ‘HP Photosmart 7200 Series (LR)’ for printing from Lightroom.