Paper jam issues with Lightroom CC Windows 10 to a HP Photosmart D7260.
I have unistalled drivers/app for the HP printer and then reinstalled them. At LR print module send to print. Paper loads (4×6 or 8×10 makes no difference). Paper seems to be at the print heads the o/s reports paper jam. To me look like the file to be printed gets lost, if that is possible.
Same image loaded in photoshop cc prints fine, photo exported from LR as jpg, prints fine from windows app.
Any idea what to do here? Needless to say all this worked before upgrading to windows 10. But to me it seems adobe (from LR) is not sending the file to the printer.
Lightroom version: CC 2015.4 [ 1060496 ]
License: Creative Cloud
Operating system: Windows 10
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.2 GHz
Built-in memory: 24566.9 MB
Real memory available to Lightroom: 24566.9 MB
Real memory used by Lightroom: 1634.4 MB (6.6%)
Virtual memory used by Lightroom: 1644.3 MB
Memory cache size: 2765.3 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920×1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
GeForce GTX 750/PCIe/SSE2
Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 361.91
Renderer: GeForce GTX 750/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Files to Save\Lightroom Backups\Lightroom
Settings Folder: C:\Users\Alex\AppData\Roaming\Adobe\Lightroom
1) Canon Tether Plugin
4) HDR Efex Pro 2
5) Leica Tether Plugin
6) Nikon Tether Plugin
7) Perfect Effects 9
Adapter #1: Vendor : 10de
Device : 1381
Subsystem : 84b51043
Revision : a2
Video Memory : 972
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceName: Speakers (High Definition Audio Device)
GPUDevice: not available
Solution was found from another blog and it worked for me.
After several attempts to resolve the Lightroom/HP Photosmart Printer ‘Paper Jam’ issue, by uninstalling/reinstalling HP Printer drivers (all to no avail), I have now recently found a different solution.
I have done this by the ‘Add a printer’ route, so that I now have two sets of preferences for my one printer.
The steps required are as follows:
‘Add a printer’
‘The printer that I want isn’t listed’
‘Find a printer by other options’
Add a local printer or network printer with manual settings’
‘Choose a printer port’
‘Use an existing port’
‘USB001 (Virtual Printer Port for USB)’
This process has worked for me with Lightroom 5.7.1 with an HP Photosmart C7280 Printer.
I think this way I’m probably using a Windows 10 driver to run the printer, rather than an HP one.
So now I select from ‘HP Photosmart 7200 Series’ for printing from all other Apps or ‘HP Photosmart 7200 Series (LR)’ for printing from Lightroom.