7 Replies Latest reply on Jun 7, 2016 8:21 PM by izzad73402464

Send to Premier Pro not Syncing to CC

thespohns1 Feb 21, 2016 3:14 PM

Created an Adobe Premier clip project on iPad mini 2. Trying to "Send to Premier Pro" but the files will not sync with CC. All settings are correctly set, I can even sync the final video to CC but not the editable project. I see the spinner like it's trying to send the video but it has been trying for over 24 hours. The message I get when I click "send to Premier Pro" is "your files are syncing, check back in a few minutes."

I have tried syncing with both wifi and data. I have also rebooted iPad. No luck. Just the spin wheel indicating that it is trying.

Love the ease of use of the Adobe Premier Clip, but useless for most of my video editing if I can't get it to sync the project files for further editing in Premier Pro.

ANy help greatly appreciated.

1. Re: Send to Premier Pro not Syncing to CC

darshank66491724 Feb 22, 2016 3:35 PM (in response to thespohns1)

Hello,

Which version of the app are you currently using ?
Is the iPad mini getting auto-locked when the project is syncing ?

Thanks !!!
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2. Re: Send to Premier Pro not Syncing to CC

thespohns1 Feb 22, 2016 6:44 PM (in response to darshank66491724)

Hi. I am using version 2.0.3. I tried turning off auto-lock. it's been syncing for the last couple of hours with no success.
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3. Re: Send to Premier Pro not Syncing to CC

darshank66491724 Feb 23, 2016 11:52 AM (in response to thespohns1)

Please could you answer the below questions:
1. Whats the approximate size(you can get this by calculating the cumulative size of photos/videos) of the project your trying to sync?
2. Does this happen to all the projects your trying to upload to premier pro ?
Try duplicating the project and uploading it to premier pro. Let me know if this option works.

Thanks,
Darshan
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4. Re: Send to Premier Pro not Syncing to CC

kirker Mar 1, 2016 10:53 AM (in response to thespohns1)

Hi thespohns1!
Were you able to find success with your sync? If not, please respond to Darshan's post above to continue support. Thanks very much!
-Kathleen
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5. Re: Send to Premier Pro not Syncing to CC

izzad73402464 May 29, 2016 9:28 PM (in response to kirker)

Is there another solution to this?

I tried duplication as suggested above, but that didn't work.

I'm on a similar situation and I can't seem to get around the Syncing dilemma with my Adobe Premiere Clip app on my phone. It won't even allow me to send to Premiere Pro.

please help.thanks.
-Izza
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6. Re: Send to Premier Pro not Syncing to CC

kirker Jun 7, 2016 3:43 PM (in response to izzad73402464)

Hey there, Izza.
Our engineers have tried to duplicate this issue and were unable to. There will be a Premiere Clip update in a few days. When it's pushed live, would you mind updating and letting me know if the issue is resolved? Thanks!
-Kathleen
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7. Re: Send to Premier Pro not Syncing to CC

izzad73402464 Jun 7, 2016 8:21 PM (in response to kirker)

Will wait on the update. Thanks.
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