I'm very very disappointed in the service level of Adobe staff and also the integrity of the company. I stay in Singapore, and have officially requested for cancellation of my subscription on 26 Jan. I was charged the monthly subscription again on 29 Jan. I wrote in AGAIN today upon seeing my credit card bill, and was told it was a technical glitch and my subscription would be cancelled and i will be refunded, but having been through getting official confirmation on my cancellation AND still being charged, who am i to believe i won't be charged again? I also do not have faith in Adobe products anymore and will think twice before subscribing again to any Adobe paid services. I do urge anyone who is having issues cancelling or have recently cancelled to CHECK your credit card bills again.
We are extremely sorry for the inconvenience caused to you. We are always there for our customers and dedicated to provide help to our valuable customers like you. However I have checked with the concern team and found that earlier it was not cancelled due to a technical glitch. But now it is confirmed that it is cancelled and a refund was initiated against the last payment charged from your account. You should get the refund within next 4-5 business days. Please let us know if we can help you further on this.