Let me get this escalated for you. I will update as I get any response from the CCT team.
The issue has been resolved, Case# 0217945255.
Please feel free to let us know in case of any issue.
NO IT IS NOT.
Adobe UNILATERALLY deciding that it is resolved and closing the case without consultation is not a resolution of the issue: at best, it is an administrative error that should be corrected immediately, at worst it is a complete failure of your understanding and committment for customer service and contractual obligations.
I will only consider it resolved when I receive written confirmation that we have received a refund for the overcharged amount (or the equivalent amount in credit has been applied to our replacement VIP).
If this thread is closed in the same way my case was - without my agreement - then I will be taking it up with our legal team.