Hello, i've downloaded the trial version of Adobe Animate CC from the creative suite.
After the cloud finished downloading and installing, everytime i try to load the program, the mouse cursor shows the "charging" wheel. But then Animate doesn't start, neither the loading image. Nothing happens.
I really don't know what to do, i need some help.
i have win 7 pro.
8 GB RAM
500 GB memory
AMD FX(tm)-6300 Six-Core Processor
video card: AMD Radeon R7 200 Series
suspend av and antimalware.
right click the exe and click 'run as administrator'.
Already tried this method. Not working.
I disabled av, antimalware and windows firewall. I try to run it as administrator but the problem persist.
if you used the right click to run as admin and it failed, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html