5 Replies Latest reply on Feb 23, 2016 5:34 AM by Steve Grisetti

    Premiere Elements 14 MOV Import Issue

    michaelwin94

      Hello,

       

      Firstly, thanks for taking the time to read this post. I appreciate any help you have to offer on this issue. I've researched this problem and have yet to truly find a definitive answer to my problem.

       

      I currently am running Adobe Premiere Elements 14, making a home video of a recent vacation. I shot a good portion of the vacation on my DJI Osmo running 1920x1080 30fps. They were saved as .mov files, and I've been able to play them on the default Windows 10 application for videos without issue. When attempting to import them into my project assets from the computer (I already moved the video files from the memory card to the laptop I'm currently using), some will import fine, others with come up with an error message saying: "The importer reported a generic error".

       

      If anyone has any idea why this would be happening I'd love to hear from you. Thanks again for taking the time to read. Let's all hope we can figure this out. Thanks!

       

      Michael Nguyen