1 Reply Latest reply on Feb 22, 2016 5:15 PM by Ned Murphy

    Payment issues - Chat recommended but not working

    Tasracing

      Hi,

       

      The credit card being used was rejected because it was over the limit. This has been corrected but I can't see any way to pay the account manually or have Adobe reprocess it.
      All I can do is change the card. I tried changing it and then reverting to the original one but Adobe won't accept it.

       

      I tried going through the contact us link but ended up with a Recommendation of Chat but no live link. I can't find any other way of using Chat. Everything else leads me back to the same page and problem.

       

      Any ideas?

       

      thanks